Accommodation and Welfare Co-ordinator

Summary:
This role is to undertake the day-to-day tasks regarding the accommodation and welfare of students.

Location:
Paignton, Devon

Line Manager:
Operations Manager

Hours of work/contract type:
37.5 hours per week, permanent, evenings and weekends may be required

  • Salary: Competitive
  • Location: Paignton
  • Division: LAL Torbay
  • Contract length: Permanent

Main Responsibilities and Tasks:

    • To deal with students welfare needs
    • Liaise with host families to find appropriate solutions to the students’ problems.
    • To inspect existing and new host families according to the British Council regulations where needed.
    • To be responsible for the recruitment of host families.
    • To book students into accommodation prior to their arrival.
    • Deal with availability requests promptly.
    • To ensure host family literature related to welfare and accommodation is current and available.
    • Liaise with International Group Leaders with regard to the welfare of the students in their charge.
    • Arrange any student moves and accompany them if necessary.
    • To meet and greet students on arrival.
    • To liaise with external individuals and organisations (such as airport representatives, accommodation providers, social services, emergency services, etc.) over all issues related to the welfare of students.
    • To provide administration and record keeping relating to welfare and accommodation ensuring that host family information, DBS checks etc are kept up to date.
    • To arrange doctor/dentist/hospital/police appointments as required and accompany students as/when required.
    • To run host family payments and deal with any queries or problems.
    • Provide cover for emergency line on a rota basis.
    • To support all areas of Student Services
    • To carry out any other duties as may be reasonably assigned.

Person Specification:

  • Essential

Qualifications

a) GCSE Maths and English pass or above or equivalent

Experience

a) General office administration experience

b) Experience of use full range of Microsoft Office Suite
c) Customer Service experience

Skills, Knowledge and Abilities

a) Ability to work on own initiative as well as part of a team

b) Excellent customer service skills

c) Well organised

d) Able to make rational decisions under pressure

e) Responsible and reliable

f) Enhanced DBS clearance. Suitability to work with children

Personal Attributes

a) Ability to work on own initiative as well as part of a team

b) Excellent customer service skills

c) Well organised

d) Able to make rational decisions under pressure

e) Responsible and reliable

f) Enhanced DBS clearance. Suitability to work with children

  • Desirable

Qualifications

a) Customer Service qualifications

b) University degree in any discipline

c) First Aid certificate

Experience

a) Experience working in a similar position.

Skills, Knowledge and Abilities

a) Ability to speak and write in languages other than English

b) Full driving license

Personal Attributes

a) Ability to speak and write in languages other than English

b) Full driving license

 


How to apply

Please ensure that you meet the requirements in the Job Description and Person Specification before applying. You can apply on-line using the link below, or download and complete an application form.
 

On-line application form

You can apply online by clicking the button below: Apply Online

PDF application form

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