Accommodation Co-ordinator

LAL, having recently celebrated over 30 years in the industry, is a well-established, international English language provider for adults and juniors, supported by a large German parent company. We are looking for a talented Accommodation Co-ordinator who’s job will be to ensure the smooth running of student accommodation and welfare at our school in Paignton, LAL Torbay.

Summary:

This role is to undertake the day-to-day tasks regarding the accommodation and welfare of students. To ensure all students have appropriate accommodation and that meet their expectations.

Location:

Paignton, Devon

Line Manager:

Operations Manager

Hours of work/contract type:

37.5 hours per week, permanent, evenings and weekends may be required

 

Main Responsibilities and Tasks:

  • To inspect existing and new host families according to the British Council regulations.
  • To be responsible for the recruitment of host families.
  • To book students into accommodation prior to their arrival.
  • Visit hotels and guest houses to ensure they meet requirements.
  • To deal with availability requests promptly.
  • Ensure high standards of customer service are maintained at all times.
  • To ensure host family literature related to welfare and accommodation is current and available.
  • Liaise with International Group Leaders with regard to the welfare of the students in their charge.
  • Arrange any student moves and accompany them if necessary.
  • To meet and greet students on arrival.
  • To deal with students welfare needs
  • Liaise with host families to find appropriate solutions to the students’ problems.
  • To liaise with external individuals and organisations (such as airport representatives, accommodation providers, social services, emergency services, etc.) over all issues related to the welfare of students.
  • To provide administration and record keeping relating to welfare and accommodation ensuring that host family information, DBS checks etc are kept up to date.
  • To arrange doctor/dentist/hospital/police appointments as required and accompany students as/when required.
  • To run host family payments and deal with any queries or problems.
  • Provide cover for emergency line on a rota basis.
  • To support all areas of Student Services
  • To carry out any other duties as may be reasonably assigned.

 

Person Specification:

(Essential)

Qualifications

  • GCSE Maths and English pass or above, or equivalent

Experience

  • General office administration experience Customer Service experience
  • Experience of use full range of Microsoft Office Suite

Skills, Knowledge and Abilities

  • Ability to work on own initiative as well as part of a team
  • Excellent customer service skills
  • Well organised
  • Able to make rational decisions under pressure
  • Responsible and reliable
  • Enhanced DBS clearance. Suitability to work with children
  • Full driving license

(Desirable)

Qualifications

  • Customer Service qualifications
  • University degree in any discipline
  • First Aid certificate

Experience

  • Experience working in a similar position.

Skills, Knowledge and Abilities

  • Ability to speak and write in languages other than English

Personal Attributes

  • Friendly and approachable manner

Competitive Salary – Please enquire for more information.

Job Type: Permanent

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  • Salary: Competitive
  • Location: Paignton
  • Division: LAL Torbay
  • Contract lengthPermanent


How to apply

Please ensure that you meet the requirements in the Job Description and Person Specification before applying. You can apply on-line using the link below, or download and complete an application form.
 

On-line application form

You can apply online by clicking the button below: Apply Online

PDF application form

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Application Form (163kB)