Assistant Welfare Manager

To work with the Welfare Manager to oversee the welfare of all students, both on and off-site at the designated summer school. This role is also to assume all responsibilities and obligations expected of a House Parent.

  • Salary: GBP 315 - 335 per week, including accommodation allowance
  • Location: UK Summer Schools
  • Division: LAL UK Summer Schools
  • Contract length: Summer Job

The role of Assistant Welfare Manager is an important one of high responsibility directly concerned with the welfare and enjoyment of overseas junior students. This requires the post-holder to not only supervise a student residence but also to work with the Welfare Manager in ensuring the safety and security of the students plus their enjoyment on a successful summer school programme.

The ideal Assistant Welfare Manager will be highly organised and conscientious in their approach to welfare issues, adhering to LAL’s Child Safeguarding Policy and British Council requirements. The post-holder will also undertake leisure responsibilities including activities and excursions as well as offering constructive assistance as required to all aspects of the summer school operation.

The Assistant Welfare Manager will be responsible for assisting the Welfare Manager in the allocation of rooms for all students and staff and will require a good understanding of Microsoft Excel.

Main Responsibilities and Tasks:

Welfare Responsibilities

  • To assist the Welfare Manager in briefing House Parents of their responsibilities and then support them throughout the course.
  • To manage the residence allocated to you, ensuring that it is a welcoming and functioning environment and assisting in allocating students to rooms.
  • Ensuring that all room checks are completed thoroughly and all damages recorded.
  • To remain on-site and in the designated residence at all times when on duty.
  • To conduct nightly house meetings with all students staying in the residence, ensuring students go to bed on time and that order is kept at night times.
  • To be responsible for security within your designated residence.
  • To assist students in getting up, being on time for meals, lessons, transport arrangements and all planned activities.
  • To assist students in all aspects of personal hygiene, including laundry, maintaining order and cleanliness and the upkeep of their accommodation.
  • To undertake the laundering of students’ clothes.
  • To undertake the cleaning and maintenance of your designated residence as required.
  • To assist the Welfare Manager all aspects of the individual welfare needs of every student in the summer school including elements of pastoral care, especially making arrangements to benefit students who are unwell, homesick or otherwise inconvenienced.
  • To assist in daily administrative and pastoral tasks, including meal monitoring.
  • To deputise for the Welfare Manager, taking responsibility for the welfare team during that time.
  • To accompany students living in Host Families to and from the summer school and ensure the shuttling of students living in Host Families is run successfully.


Leisure Responsibilities

  • To actively encourage students to take part in the leisure programme.
  • To organise, set up and lead fun, engaging and safe activities for the students.
  • To lead students and International Group Leaders on excursions to a variety of locations, providing cultural information about the places they are seeing.
  • To ensure that all aspects of the leisure programme run smoothly and safely.
  • To assist in daily administrative and pastoral tasks as requested by line management, including meal monitoring.
  • To carry out arrival and departure airport transfers, providing an excellent first and last impression of LAL Summer Schools.


Other Responsibilities

  • To be fully engaged with students and International Group Leaders in the rigours of summer school work, providing excellent customer service while delivering the LAL Summer School product.
  • To consistently ensure the welfare of the students remains paramount.
  • To live on-site, board and lodging provided as part of the salary package, from four days prior to the start of the course to attend induction training, until the end of the last contracted day.
  • To carry out all tasks concerned with the setting up, administration and closing down of the course as advised by line management.
  • To address any student, International Group Leader or host site representatives issues, complaints or suggestions by ensuring that the relevant LAL staff are made aware.
  • To act in a friendly and professional manner with all of LAL’s agents, clients and staff and not to engage in any activity which may bring LAL or the designated host school into disrepute.
  • To assist all students, International Group Leaders and LAL agents to derive the maximum benefit from the course.
  • To follow all LAL policies and procedures, including but not limited to dress code, safeguarding, maintaining student discipline and avoiding loss and/or damage to LAL property or property belonging to the host school.
  • To read and be fully conversant with all training materials relating to the role, and all pertinent British Council Accreditation requirements, prior to the start of the period of employment.
  • To attend and lead all required meetings as instructed by the management team.
  • To hold the centre 24-hour emergency phone on a rota basis.
  • To be flexible to carry out any other duties as may be reasonably assigned by the Summer School management team, either in centre or at Head Office.


Person Specification:

The letters in brackets denote how LAL will establish if you meet our criteria and how that will be determined. The letters have the following meaning: (A) = Application Form, (I) = Interview, (R) = Reference and (T) = Test.


E.g. previous Summer School experience will be determined by the information provided by the candidate on the application form (A) and through questions at Interview (I)



Education, Training and Knowledge

  • a) A Level Standard or equivalent (A)
  • b) Computer literate with emphasis on Microsoft Outlook & Excel (A/I)
  • c) A good understanding of children’s welfare (A/I)
  • d) Good knowledge of local culture, sports and/or arts & crafts/performing arts (A/I)
  • e) Very good level of spoken and written English (CEFR B2 minimum, e.g. FCE/IELTS 5-6.5) (A/I)

Relevant Work Experience

  • a) Previous Summer School experience (A/I)
  • b) Experience with and a responsible approach to working with young people (A/I)


Skills and Abilities

  • a) ‘Can do’ approach to work (A/I)
  • b) Excellent communication skills (A/I)
  • c) Ability to both lead and support a team (A/I)
  • d) Ability to work under pressure and be adaptable (A/I)


Other Attributes

  • a) Some knowledge of foreign cultures (A/I)
  • b) Satisfactory DBS disclosure or equivalent (A)



Education, Training and Knowledge

  • a) NVQ (National Vocational Qualification) or equivalent in a relevant discipline (A)
  • b) Good working knowledge of at least one foreign language (A/I)
  • c) First Aid certificate/Life Guard certificate (A)
  • d) Experience using Microsoft Office365 (A)


Relevant Work Experience

  • a) Previous summer school experience in a similar role (A/I)


Skills and Abilities

  • a) Driving licence (A)



Core salary and bonuses

  • Weekly basic salary: GBP 315
  • Maximum weekly bonus: GBP 20
    (full information will be provided at interview)


Returning Staff

Returning staff will be paid an additional GBP 15 per week for their second year with LAL, and an additional GBP 5 for each additional year worked up to a maximum of GBP 30 per week.

Accommodation Allowance

The basic salary for this residential role includes an accommodation allowance of GBP 42 per week. Non-residential staff will be paid an additional allowance of GBP 42 per week.

To Apply: Please ensure that you meet the requirements in the Job Description and Person Specification before applying. To apply for a post, please fill in our online application form. Click to apply online
LAL Summer Schools · Allied House · 29-39 London Road · Twickenham · TW1 3SZ ·England Tel. + 44 (0)20 8891 9928 · Fax + 44 (0)20 8892 9164 · Summer Schools Recruitment Officer –