The Centre Manager is expected to accept and successfully handle a demanding workload and assume responsibility for the preparation, installation, operation and outcomes of the programme at the designated summer school. You will utilise your interpersonal skills as well as your trouble-shooting abilities.
You will have a strong managerial team to support operations and in return, we expect you to be proficient in all areas of the summer school environment. A strong yet approachable persona is essential to ensure you effectively lead and support all your staff throughout the summer. Your priority will be the overall success of the school and the continuing success of its professional relationships.
The Centre Manager will be highly organised and have successful experience of managing a team of up to 40 staff. They will be able to confidently delegate and deputise for any of the senior positions. They will be driven, goal orientated and a proven operator at this level.
This position requires a face-to-face interview in London.
LAL UK Summer Schools Operations Manager, Welfare and Recruitment Manager and Operations Co-ordinator
Hours of Work/Contract Type:
Your normal hours of work are 48 per week over a six day week with a 60 minute unpaid break each day. You may be required to work additional hours when requested to meet the needs of the business. This position involves working at weekends and other unsocial hours.
Main Responsibilities and Tasks:
- To manage all staff and departments, ensuring the successful running of the summer school and that all policies/procedures and deadlines are adhered to.
- To manage staffing requirements making sure that staff are utilised well, that they know what is expected of them and that LAL’s supervision ratio is met at all times.
- To ensure all staff meet the criteria of their job descriptions, particularly that they are friendly and engaging with students and International Group Leaders to provide the best possible programme for our clients.
- To monitor staff in close liaison with the other members of the senior team, ensuring any underperforming staff are managed in accordance with LAL policy.
- To manage the staff rota in a timely and accommodating manner.
- To seek feedback from staff, students and International Group Leaders on all aspects of the programme, putting strategies in place to constantly improve the team’s delivery.
- To ensure consistent and effective communication with other centres, Head Office and between all staff, students and International Group Leaders throughout the course.
- To be apprised of all necessary academic, welfare, activity, excursion and transport information from within LAL, the host school and external suppliers, guaranteeing a smooth operation.
- To deal with all student, International Group Leader and Host school representatives issues, complaints and suggestions in a positive and effective manner and in adherence with the relevant LAL policies and procedures.
- To ensure the emergency phone is effectively manned throughout the Summer School.
- To ensure, when not on duty, that the designated deputy is apprised of all necessary information.
- To maintain and develop the good working relationship with the designated host school and its employees.
- To assist Head Office in all aspects of the final preparations and centre set up prior to the beginning of the summer school.
- To monitor the student and staff bed numbers on a daily basis, communicating these to the host school and Head Office when requested.
- To understand and be conversant with LAL Risk Assessment methods and conclusions including completing new Risk Assessments and updating current ones.
- To be fully conversant and compliant with the LAL Summer Schools Health & Safety policy and ensure the same for all staff.
- To ensure there is correct and up-to-date financial, administrative and welfare documentation, materials and other items which pertain to the summer school.
- To be fully conversant with the budget and other financial constraints of the summer school, keeping the Operations Manager fully informed of all financial transactions and seeking authorisation when necessary.
- To be fully engaged with students and International Group Leaders in the rigours of summer school work, providing excellent customer service while delivering the LAL Summer School product.
- To consistently ensure the welfare of the students remains paramount.
- To live on-site, board and lodging provided as part of the salary package, from four days prior to the start of the course to attend induction training, until the end of the last contracted day.
- To be responsible for carrying out all tasks concerned with the setting up, administration and closing down of the course as advised by line management.
- To address any student, International Group Leader or host site representative issues, complaints or suggestions, ensuring that the relevant LAL staff are made aware.
- To act in a friendly and professional manner with all of LAL’s agents, clients and staff and not to engage in any activity which may bring LAL or the designated host school into disrepute.
- To assist all students, International Group Leaders and LAL agents to derive the maximum benefit from the course.
- To ensure all LAL policies and procedures are followed, including but not limited to dress code, safeguarding, maintaining student discipline and avoiding loss and/or damage to LAL property or property belonging to the host school.
- To read and be fully conversant with all training materials relating to the role, and all pertinent British Council Accreditation requirements, prior to the start of the period of employment.
- To both lead and attend all required meetings with staff, fellow senior staff, International Group Leaders and host site representatives.
- To assist students in being on time for meals, transport and all excursions, including supervising at meal times on a rota basis.
- To be flexible to carry out any other duties as may be reasonably assigned by the Head Office team.
- Educated to degree level standard or equivalent
- Computer literate with emphasis on Microsoft Word, Outlook & Excel
- A good understanding of child welfare (A/I)
- Very good level of spoken and written English (CEFR B2 minimum, e.g. FCE/IELTS 5-6.5)
- NVQ (National Vocational Qualification) or equivalent in a relevant discipline
- First aid / lifeguarding qualification
- Current Cambridge CELTA or Trinity TESOL Certificate , PGCE or PGCE
- Driving license
- Experience in a summer school environment
- Experience as a line manager
- Experience in a high pressure environment
- Experience working with young people
- Experience in a similar role in the language travel industry
Skills, Knowledge and Abilities
- Meticulous and thorough approach to work
- Effective people management skills
- ‘Can do’ approach to work
- Strong time management skills
- Excellent communication skills and a team mentality
- Ability to work under pressure and be adaptable
- Knowledge of a foreign language
- Computer literate with experience using Microsoft Office 365
- Some knowledge of foreign cultures
- Responsible approach to working with juniors
- Interests in foreign and local cultures
- Satisfactory DBS disclosure or equivalent (police check)