Centre Manager

To be responsible for the smooth running of all aspects of the designated summer school, ensuring the overall success of the school while maintaining excellent working relationships with the host schools and other agents.

  • Salary: To be discussed at interview
  • Location: UK Summer Schools
  • Division: LAL UK Summer Schools
  • Contract length: Summer Job

The Centre Manager is expected to accept and successfully handle a demanding workload and assume responsibility for the preparation, installation, operation and outcomes of the programme at the designated summer school. You will utilise your interpersonal skills as well as your trouble-shooting abilities.

 

You will have a strong managerial team to support operations and in return, we expect you to be proficient in all areas of the summer school environment. A strong yet approachable persona is essential to ensure you effectively lead and support all your staff throughout the summer. Your priority will be the overall success of the school and the continuing success of its professional relationships.

 

The Ideal Centre Manager will be highly organised and have successful experience of managing a team of up to 40 staff. They will be able to confidently delegate and deputise for any of the senior positions. They will be driven, goal orientated and a proven operator at this level.

 

Main Responsibilities and Tasks:

 

People Management

  • To manage all staff and departments, ensuring the successful running of the summer school and all policies/procedures and deadlines are adhered to.
  • To manage staffing requirements making sure that staff are utilised well, that they know what is expected of them and that LAL’s supervision ratio is met at all times.
  • To ensure all staff meet the criteria of their job descriptions, particularly that they are friendly and engaging with students and International Group Leaders to provide the best possible programme for our clients.
  • To monitor staff in close liaison with the other members of the senior team, ensuring any underperforming staff are managed in accordance with LAL policy.
  • To manage the staff rota in a timely and accommodating manner.
  • To seek feedback from staff, students and International Group Leaders on all aspects of the programme, putting strategies in place to constantly improve the team’s delivery.

 

Communication

  • To ensure consistent and effective communication with Head Office, and between all staff, students and International Group Leaders throughout the course.
  • To be apprised of all necessary academic, welfare, activity, excursion and transport information from within LAL, the host school and external suppliers, guaranteeing a smooth operation.
  • To deal with all student, International Group Leader and Host school representatives issues, complaints and suggestions in a positive and effective manner and in adherence with the relevant LAL policies and procedures.
  • To hold the school’s emergency telephone as required.
  • To ensure, when not on duty, that the designated deputy is apprised of all necessary information.

 

Site Management

  • To maintain and develop the good working relationship with the designated host school and its employees.
  • To assist Head Office in all aspects of the final preparations and centre set up prior to the beginning of the summer school.
  • To monitor the student and staff bed numbers on a daily basis, communicating these to the host school and Head Office when requested.
  • To understand and be conversant with LAL Risk Assessment methods and conclusions including completing new Risk Assessments and updating current ones.
  • To be fully conversant and compliant with the LAL Summer Schools Health & Safety policy and ensure the same for all staff.
  • To ensure there is correct and up-to-date financial, administrative and welfare documentation, materials and other items which pertain to the summer school.
  • To be fully conversant with the budget and other financial constraints of the summer school, keeping the Operations Manager fully informed of all financial transactions.

 

Other Responsibilities

  • To be fully engaged with students and International Group Leaders in the rigours of summer school work, providing excellent customer service while delivering the LAL Summer School product.
  • To consistently ensure the welfare of the students remains paramount.
  • To live on-site, board and lodging provided as part of the salary package, from four days prior to the start of the course to attend induction training, until the end of the last contracted day.
  • To be responsible for carrying out all tasks concerned with the setting up, administration and closing down of the course as advised by line management.
  • To address any student, International Group Leader or host site representative issues, complaints or suggestions, ensuring that the relevant LAL staff are made aware.
  • To act in a friendly and professional manner with all of LAL’s agents, clients and staff and not to engage in any activity which may bring LAL or the designated host school into disrepute.
  • To assist all students, International Group Leaders and LAL agents to derive the maximum benefit from the course.
  • To ensure all LAL policies and procedures are followed, including but not limited to dress code, safeguarding, maintaining student discipline and avoiding loss and/or damage to LAL property or property belonging to the host school.
  • To read and be fully conversant with all training materials relating to the role, and all pertinent British Council Accreditation requirements, prior to the start of the period of employment.
  • To both lead and attend all required meetings with staff, fellow senior staff, International Group Leaders and host site representatives.
  • To assist students in being on time for meals, transport and all excursions, including supervising at meal times on a rota basis.
  • To be flexible to carry out any other duties as may be reasonably assigned by the Head Office team.

 

Person Specification:

The letters in brackets denote how LAL will establish if you meet our criteria and how that will be determined. The letters have the following meaning: (A) = Application Form, (I) = Interview, (R) = Reference and (T) = Test.

 

E.g. general Office administration experience will be determined by the information provided by the candidate on the application form (A) and through questions at Interview (I)

 

Essential

Education, Training and Knowledge

  • a) Educated to degree level or NQF level 6 equivalent (A)
  • b) Thorough understanding of transport logistics (A/I)
  • c) Computer literate with emphasis on Microsoft Outlook & Excel (A/I/T)
  • d) Understanding of welfare provisions and duty of care (A/I)
  • e) Knowledge of foreign cultures (A/I)
  • f) A good understanding of the law pertaining to child welfare issues and knowledge of British Council accreditation.
  • g) Very good level of spoken and written English (CEFR B2 minimum, e.g. FCE/IELTS 5-6.5) (A/I)

 

Relevant Work Experience

  • a) At least 2 years’ experience in an EFL summer school environment (A/I)
  • b) Previous experience in a similar role (A/I)
  • c) Previous line management experience (A/I)
  • d) Ability to thrive in a high-pressure environment (A/I)

 

Skills and Abilities

  • a) Strong proven communication, problem solving and managerial skills (A/I/T)
  • b) Strong discipline skills and the ability to maintain authority (A/I)
  • c) Meticulous and thorough approach to work (A/I)
  • d) The ability to manage a team towards a common goal (A/I)
  • e) A professional approach to work with effective time management (A/I)
  • f) ‘Can do’ approach to work and ability to work under pressure whilst being adaptable (A/I)

 

Other Attributes

  • a) An approachable attitude and a team-player mentality (A/I)
  • b) A smart appearance (I)
  • c) Satisfactory DBS disclosure or equivalent (A)

Desirable

Education, Training and Knowledge

  • a) NVQ (National Vocational Qualification) or equivalent in a relevant discipline (A)
  • b) Current Cambridge CELTA or Trinity TESOL Certificate , PGCE or equivalent (A)
  • c) Good working knowledge of at least one foreign language (A/I)
  • d) First Aid certificate/Life Guard certificate. (A)

 

Relevant Work Experience

  • a) At least 1 years’ experience in a senior role directly concerned with the service industry or similar (A/I)

 

Skills and Abilities

  • a) Strong administrative skills (A/I/T)
  • b) Current driving licence. (A)
  • c) Experience using Microsoft Office365

 

Salary

Core salary and bonuses

To be discussed at interview

Returning Staff

Returning staff will be paid an additional GBP 15 per week for their second year with LAL, and an additional GBP 5 for each additional year worked up to a maximum of GBP 30 per week.

Accommodation Allowance

The basic salary for this residential role includes an accommodation allowance of GBP 42 per week. Non-residential staff will be paid an additional allowance of GBP 42 per week.

To Apply: Please ensure that you meet the requirements in the Job Description and Person Specification before applying. To apply for a post, please fill in our online application form. Click to apply online
LAL Summer Schools · Allied House · 29-39 London Road · Twickenham · TW1 3SZ ·England Tel. + 44 (0)20 8891 9928 · Fax + 44 (0)20 8892 9164 · www.lalschools.com Summer Schools Recruitment Officer – summerschools.jobs.uk@lalschools.com