Hotel Supervisor

LAL, having recently celebrated over 30 years in the industry, is a well-established, international English language provider for adults and juniors, supported by a large German parent company. We are looking for hard-working and reliable Hotel Supervisor (or Supervisors if a couple) whose job will be to ensure the smooth running of our student hotel ‘Twenty Nine’ in Paignton.

Job Title:

Hotel Supervisor

Line Manager:

General Manager

Location:

Twenty Nine, Esplanade Road Paignton

Summary:

To be responsible for the day to day running of the student hotel Twenty Nine. To ensure student rooms and common areas are kept to a high standard and that students get up and get to school on time.

This position is suitable for one person, or two people as a couple.

Main Responsibilities and Tasks:

  • Ensure hotel is maintained to a standard suitable to ensure guest satisfaction and concerns are addressed quickly and to the satisfaction of parties concerned.
  • Provide support and assistance to students as requested or needed.
  • Ensure student rooms and common areas are cleaned to a high standard
  • Ensure bookings to rooms are accurate. Liaise with accommodation department and guests to maximize guest satisfaction whilst maintaining the integrity of the booking system.
  • Prepare buffet style continental breakfast each morning.
  • Check students in and out of the hotel.
  • Meet and greet students when required.
  • Be responsible for taking calls on the hotel emergency phone.
  • Ensure students get to school, meals on time and planned activities on time.
  • Maintain stockroom including cleaning materials and spare items such as bulbs, toilet brushes, kettles, etc. Maintain an accurate inventory and supply schedule.
  • Ensure adequate stock of laundry and cost control.
  • Ensure keys and codes are kept securely and records are maintained to ensure appropriate use.
  • Monitoring the condition of fixtures and fittings throughout the residence. Agreeing replacement/repair with General Manager.
  • Manage external contractors in relation to specified building works or cleaning.
  • Coordinate/supervise cleaners, cleaning rota, timesheet, annual leave, sickness, training.
  • Ensure health and safety and other rules for guests are adhered to and liaise with the school for further action where rules are breached.
  • Act on emergencies whilst at residence: fire alarm; student injury; illness or other.
  • Supervise the stock of vending machine/ tuck shop and manage the stock.
  • Check service history and warrantees on boilers and other items ensuring compliance, maintenance and renewal as necessary.
  • Prepare for arrival of students. E.g. paperwork, checking of rooms.
  • Undertake all H&S checks required in liaison with LAL H&S Officer.
  • Any additional duties as required by the business.

Person Specification:

(Essential)

Qualifications

  • 5 GCSE’s pass or equivalent in Maths and English

Experience

  • General maintenance experience
  • Housekeeping/cleaning experience
  • Customer Service experience

Skills, Knowledge and Abilities

  • Attention to detail
  • Working in an efficient and thorough manor

Personal Attributes

  • Friendly and sociable
  • Team player
  • Responsible
  • Self-Motivated
  • Ability to prioritise workload and deal with conflicting demands
  • Good personal time management
  • Courteous and professional

(Desirable)

Experience

  • Line management experience

Personal Attributes

  • Ability to speak a different language

Desirable live-in package offered.

An initial one year contract with the view of extending.

This position is suitable for one person, or two people as a couple.

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  • Salary: Competitive
  • Location: Paignton
  • Division: LAL Torbay
  • Contract lengthTemporary


How to apply

Please ensure that you meet the requirements in the Job Description and Person Specification before applying. You can apply on-line using the link below, or download and complete an application form.
 

On-line application form

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PDF application form

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