Hotel Supervisor

LAL, having recently celebrated over 30 years in the industry, is a well-established, international English language provider for adults and juniors, supported by a large German parent company. We are looking for hard-working and reliable Hotel Supervisor (or Supervisors if a couple) whose job will be to ensure the smooth running of our student hotel ‘Twenty Nine’ in Paignton.

Job Title:

Hotel Supervisor

Line Manager:

General Manager


Twenty Nine, Esplanade Road Paignton


To be responsible for the day to day running of the student hotel Twenty Nine. To ensure student rooms and common areas are kept to a high standard and that students get up and get to school on time.

This position is suitable for one person, or two people as a couple.

Main Responsibilities and Tasks:

  • Ensure hotel is maintained to a standard suitable to ensure guest satisfaction and concerns are addressed quickly and to the satisfaction of parties concerned.
  • Provide support and assistance to students as requested or needed.
  • Ensure student rooms and common areas are cleaned to a high standard
  • Ensure bookings to rooms are accurate. Liaise with accommodation department and guests to maximize guest satisfaction whilst maintaining the integrity of the booking system.
  • Prepare buffet style continental breakfast each morning.
  • Check students in and out of the hotel.
  • Meet and greet students when required.
  • Be responsible for taking calls on the hotel emergency phone.
  • Ensure students get to school, meals on time and planned activities on time.
  • Maintain stockroom including cleaning materials and spare items such as bulbs, toilet brushes, kettles, etc. Maintain an accurate inventory and supply schedule.
  • Ensure adequate stock of laundry and cost control.
  • Ensure keys and codes are kept securely and records are maintained to ensure appropriate use.
  • Monitoring the condition of fixtures and fittings throughout the residence. Agreeing replacement/repair with General Manager.
  • Manage external contractors in relation to specified building works or cleaning.
  • Coordinate/supervise cleaners, cleaning rota, timesheet, annual leave, sickness, training.
  • Ensure health and safety and other rules for guests are adhered to and liaise with the school for further action where rules are breached.
  • Act on emergencies whilst at residence: fire alarm; student injury; illness or other.
  • Supervise the stock of vending machine/ tuck shop and manage the stock.
  • Check service history and warrantees on boilers and other items ensuring compliance, maintenance and renewal as necessary.
  • Prepare for arrival of students. E.g. paperwork, checking of rooms.
  • Undertake all H&S checks required in liaison with LAL H&S Officer.
  • Any additional duties as required by the business.

Person Specification:



  • 5 GCSE’s pass or equivalent in Maths and English


  • General maintenance experience
  • Housekeeping/cleaning experience
  • Customer Service experience

Skills, Knowledge and Abilities

  • Attention to detail
  • Working in an efficient and thorough manor

Personal Attributes

  • Friendly and sociable
  • Team player
  • Responsible
  • Self-Motivated
  • Ability to prioritise workload and deal with conflicting demands
  • Good personal time management
  • Courteous and professional



  • Line management experience

Personal Attributes

  • Ability to speak a different language

Desirable live-in package offered.

An initial one year contract with the view of extending.

This position is suitable for one person, or two people as a couple.


  • Salary: Competitive
  • Location: Paignton
  • Division: LAL Torbay
  • Contract lengthTemporary

How to apply

Please ensure that you meet the requirements in the Job Description and Person Specification before applying. You can apply on-line using the link below, or download and complete an application form.

On-line application form

You can apply online by clicking the button below: Apply Online

PDF application form

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Application Form (163kB)