Student Services Welfare Assistant

LAL, having recently celebrated over 30 years in the industry, is a well-established, international English language provider for adults and juniors, supported by a large German parent company. We are looking for an enthusiastic Student Services Welfare Co-ordinator for our school in Twickenham to directly focus on the smooth running and day to day tasks in relation to Student Accommodation and Welfare.

Job Title:

Student Services Welfare Co-ordinator

Line Manager:

Operations Manager

Location:

LAL London, Twickenham, Greater London

Summary:

This role is to undertake the day-to-day tasks regarding the accommodation and welfare of students. To ensure all students have appropriate accommodation which meets their expectations.

Main Responsibilities and Tasks:

  • To support the Operations Manager to ensure the smooth running of operations at LAL London.
  • To support LAL’s international sales team, CSMs and other relevant parties to deliver swift and accurate information to agents in line with LAL’s response time protocols.
  • To ensure the provision of welfare to students at LAL London is in keeping with client expectations, contract limitations, published provisions as well as HSE/British Council/Accreditation UK/English UK requirements.
  • To manage homestay accommodation and student residences and ensure the standard of provision remains high.
  • Liaise with third party providers, residence managers and cleaning providers, and book cleaning services for all LAL London residences.
  • To deal with availability requests promptly and book students into accommodation prior to their arrival.
  • To meet and greet students on arrival at the school and at LAL’s accommodation when required.
  • Ensure services provided to students are delivered to a high standard at all times.
  • To arrange any student moves and accompany them if necessary.
  • To liaise with homestay hosts and homestay providers to find appropriate solutions to students’ problems.
  • To ensure all accommodation provisions are in line with the British Council requirements and carry out regular spot checks.
  • To inform all accommodation providers of arrival and departure times for all students.
  • To process accommodation payments and deal with any queries or problems.
  • To deal with enquiries from students and international group leaders.
  • To deal with student welfare needs, for example, to arrange doctor/dentist/hospital/police appointments as required and accompany students as/when required.
  • Conduct regular Health and Safety checks and Risk Assessments.
  • To be a designated fire warden and first aider.
  • To read and be fully conversant with at the start of the period of employment, and to keep up-to-date with, all pertinent legal & British Council/Accreditation English UK requirements.
  • To become fully conversant with relevant HR procedures including Child Protection legislation.
  • Keep abreast of all relevant UK legislation and regulations in relation to homestays.
  • Maintain efficient and effective record-keeping to a high standard and ensure that all accommodation documentation is up to date, accurate, organised and accessible.
  • Administrate applicable electronic resources and database information to a standard that matches corporate expectations.
  • To be proactive in encouraging communication between relevant parties and ensure that tasks are seen through to their conclusion.
  • To be vigilant in providing and creating improvements to all aspects of the welfare department remit.
  • Ensure high standards of customer service are maintained at all times.
  • Support the leisure and transfers departments.
  • Cover reception duties when required.
  • Open and close the school and cover the emergency line on a rota basis.
  • To carry out any additional duties assigned by LAL London Management.

Person Specification:

(Essential)

Qualifications

  • GCSE Maths and English pass or above, or equivalent

Experience

  • Administrative work in an school office environment
  • Experience of using full range of Microsoft Office Suite
  • Experience of working with young people
  • Customer Service experience

Skills, Knowledge and Abilities

  • Excellent level of spoken and written English
  • Accuracy and attention to detail even in busy periods
  • Ability to work on own initiative as well as part of a team
  • Ability to multi-task and work to tight deadlines
  • A methodical and organised approach to work
  • Outstanding customer service commitment
  • Excellent interpersonal skills
  • Responsible and reliable
  • Enhanced DBS clearance. Suitability to work with children
  • Full driving licence

Personal Attributes

  • Willingness to work non-standard hours when necessary
  • Flexible approach to work
  • Friendly and approachable manner

(Desirable)

Qualifications

  • University degree in any discipline
  • Qualification related to welfare or social work
  • First Aid certificate
  • Safeguarding certificate
  • Safer recruitment certificate
  • Fire Safety certificate

Experience

  • Experience working in a similar position

Skills, Knowledge and Abilities

  • Ability to speak and write in languages other than English

Student Services Assistant

Job Description

LAL, having recently celebrated over 30 years in the industry, is a well-established, international English language provider for adults and juniors, supported by a large German parent company. We are looking for an enthusiastic Student Services Assistant for our school in Twickenham to assist in the Reception and Leisure area of the school.

Summary:

To support all aspects of the Student Services Department of LAL London.

Location:

LAL London, Twickenham

Line Manager:

Operations Manager

Hours of work/contract type:

37.5 hours per week, permanent contract

Main Responsibilities and Tasks:

  • Be the front of house at LAL London.
  • Provide excellent standard of Customer Service to both students, visitors and fellow colleagues.
  • Meet and Greet students on their first day including a welcome walk of the area.
  • Prepare reception/student lounge before student’s arrival including the projector/music/TVs at the start and end of the day.
  • Opening doors and offices.
  • Organise, promote, sell and lead excursions/tours.
  • Upsell upgrades to current students, assist with walk-ins or general local sales.
  • Operate telephone system.
  • Manage and distribute incoming & outgoing post. Monitor all incoming deliveries and liaise with various courier companies for collections.
  • Deal with visitors, and tradespersons, and ensure all have signed the visitors book and wear a badge.
  • Responsible for the administration of all Social Media Channels.
  • Assist students with our student platform LAL Advantage.
  • Maintain and update message boards with up to date information within the school.
  • Deal with general queries from students, including booking changes, invoices, accommodation changes, welfare issues, leisure or transfers.
  • Printing of student cards, bank letters, welcome letters, certificate and leisure programmes.
  • Receive payment against student invoices and reconcile cash till and bank daily.
  • Sell purchasable items, such as sim cards, phone credits and other services.
  • Stationery and Vending Machine Stock control –re-ordering and counting stock.
  • Process student questionnaires. Update computer spreadsheets.
  • Liaising with sanitation, cleaning, shredding, printing and/or other suppliers when needed.
  • Keep Reception, including the desk clean and tidy. Replenish brochures and pricelist regularly.
  • Prepare students welcome letters and end of course certificate.
  • Be responsible for all leisure risk assessments.
  • To arrange doctor/dentist/hospital/police appointments as required and accompany students as/when required.
  • Assist with the organisation of arrival and departure transfers for students.
  • Support the organisation of the activity programme for students prior to and on arrival.
  • Assist in the organisation of group excursions including hotel bookings and attractions.
  • To source new providers for Leisure.
  • To keep events and excursions on LAL Advantage up to date.
  • Promote activities within the school on social media.
  • Hold the out of hours phone on a rota basis.
  • To perform any additional duties assigned by the Student Services Manager and/or General Manager not detailed above.

Person Specification:

(Essential)

Qualifications

  • Maths and English GCSE pass (or equivalent)

Experience

  • General office administration experience
  • Experience of use full range of Microsoft Office Suite
  • Customer Service experience

Skills, Knowledge and Abilities

  • Ability to work on own initiative as well as part of a team
  • Excellent communication skills
  • Well organised
  • Able to make rational decisions under pressure
  • Responsible and reliable

Personal Attributes

  • Able to meet requirements of job
  • Friendly, courteous, patient and outgoing
  • Willing and responsive
  • Approachable
  • Good telephone manner
  • Good customer services manner
  • Positive attitude
  • Flexible hours required (including weekend)
  • Ability to work longer hours in summer months
  • Enhanced DBS disclosure – clear

(Desirable)

Qualifications

  • Customer Service qualifications
  • University degree in any discipline
  • First Aid certificate

Experience

  • 2 x A-Level pass (or equivalent
  • First Aid certificate

Skills, Knowledge and Abilities

  • Ability to speak and write in languages other than English
  • Full driving license

Personal Attributes

  • Experience of dealing with emergency situations

Assistant Academic Manager

LAL, having recently celebrated over 30 years in the industry, is a well-established, international English language provider for adults and juniors, supported by a large German parent company. We are looking for a talented Assistant Academic Manager for our school in Torbay to support the Academic Manager and as required.

 

Summary:

In liaison with the Academic Manager effectively recruit, mentor and monitor all teaching staff and keep all academic administration up to date. Ensure the highest possible standards using relevant and available resource and technology to meet student expectations. Support the Head of Young Learners in providing successful young learner courses. To teach English to students from overseas using relevant and current resources and available technology to meet student expectations.

 

Location:  

Paignton, Devon

 

Line Manager:   

Academic Manager

 

Hours of work/contract type:  

37.5 hours per week

 

Main Responsibilities and Tasks:

Teacher Recruitment and Development

  • To take responsibility for the recruitment of teachers, including the short-listing and interviewing of candidate ensuring that all HR policies and procedures are followed.
  • To help calculate forward numbers of students to inform the recruitment process whilst being mindful of student:teacher ratios.
  • To organise and provide an effective induction for all teachers by working closely with the Academic Manager.
  • To mentor newly recruited teaching staff and to instruct and support them in the academic and administrative processes of the school, including all areas of health and safety.
  • To take a lead with planning and conducting teacher observations, feedback and required administration e.g. maintain electronic files.
  • To identify training needs and assist the Academic Manager with staff training and development.
  • To run CPD sessions where required.
  • Create and maintain a professional and friendly atmosphere in the teachers room.

Student Experience

  • To deliver a high level of customer service to both existing and prospective students at all times.
  • To test and place new students on arrival and give them a comprehensive induction to the school, to test and induct late arrivals and mark pre-arrival tests.
  • To work with the Academic Manager and others in taking a lead role to increase the use of technology in the school, ensuring high quality standards and maximum student participation.
  • To keep up to date knowledge and skills in all aspects of IT relevant to the department and ensure these are being utilised appropriately in the classroom.
  • To use all LAL provided software including LAL Advantage and Office 365 to maximise the learner experience.
  • Support the students with registration and feedback on LAL Advantage.
  • To assist if necessary in the development of new and existing courses by researching materials, designing course plans, teaching and responding to feedback as directed by the Academic Manager.
  • To teach on specialist exam courses (such as FCE, CAE, CPE, GESE) and support colleagues on these courses.
  • In liaison with the Academic Manager, to be one of the primary points of contact in the Academic Department for students. To endeavour to resolve issues and to keep the Academic Manager and other relevant stakeholders, e.g. Head of Young Learners, Customer Service Manager etc. informed.
  • To mark diagnostic tests and identify key areas for students to work on. To discuss the areas identified with the class teacher and the student as required.

 

Administration

  • To enter students for exams, attend Cambridge ESOL meetings and feed back to the Academic Manager and teachers regarding changes.
  • To assist in the weekly planning of classes.
  • To help ensure the classrooms are furnished appropriately and equipped with the necessary audio and visual equipment.
  • To cover classes when teachers are unable to attend work, ensuring continuity for the students as far as possible.
  • To deputise for the Academic Manager in his/her absence.
  • To attend and occasionally lead and deliver staff meetings.
  • To be familiar with the inspection criteria of the British Council and any other accreditations, and in liaison with the management team ensure that those criteria are met. Ensure that all staff documentation is kept up-to-date at all times in an electronic record in liaison with HR.
  • To ensure the academic stock take is completed accurately and on time each month.
  • To provide course descriptions and relevant marketing content and where required.
  • To respond to availability and information requests within LALs’ guideline times.
  • To help deliver LAL’s business objectives to clients and stakeholders.
  • To keep up to date with market expectations and help the business deliver these to our clients.
  • To represent the Academic Department at internal and external meetings and conferences as required.
  • To be responsible for your development including attending CPD sessions; maintain subject matter knowledge and skills.
  • To protect the property and equipment of LAL, maintaining security and
  • avoiding loss and/or damage.
  • To maintain confidentiality of all information and materials belonging to LAL.
  • To undertake other duties as deemed necessary by the Academic Manager or the General Manager.

 

Person Specification:

 

(Essential)

 

Qualifications

  • DELTA or equivalent

 

Experience

  • Good general office administration experience
  • Teaching experience at all levels and age groups
  • Experience of use full range of Microsoft Office Suite
  • Experience of effective people management, support and development

 

Skills, Knowledge and Abilities

  • Highly developed communication skills
  • Well-developed computer literacy skills
  • Strong organisational skills
  • Meticulous and thorough approach with attention to detail and follow through
  • Demonstrate a commitment to sustained continuing professional development.
  • Ability to deal with conflicting demands
  • Ability to meet deadlines
  • Excellent team player and ability to work individually
  • Self-motivated and willingness to work beyond the hours
  • Maintains a professional and friendly attitude at all times with all
  • Leadership skills
  • Ability to motivate staff

 

Personal Attributes

  • Understanding of cultures other than that of the UK
  • An interest in promoting learner autonomy
  • Enhanced DBS disclosure – clear Takes ownership and responsibility in all areas of work
  • Owns their self-development, learning and skills enhancement
  • “Can do” attitude, positive approach to work and students

 

(Desirable)

 

Qualifications

  • Degree

 

Experience

  • Previous experience in a senior role of responsibility
  • Experience in exam teaching – Cambridge Suite, IELTS. TOEFL, TOEIC
  • Experience in teaching Business English
  • Knowledge of a variety of learning platforms

 

Skills, Knowledge and Abilities

  • Ability to speak and write in languages other than English

Assistant Academic Manager

LAL, having recently celebrated over 30 years in the industry, is a well-established, international English language provider for adults and juniors, supported by a large German parent company. We are looking for a talented Assistant Academic Manager for our school in Cape Town to support the Academic Manager and General Manager as required.

 

Summary:

To oversee all aspects of the teaching operation at the school

 

Location:

Cape Town

 

Line Manager:

Academic Manager

 

Hours of work/contract type:

45 hours per week

 

Main Responsibilities and Tasks:

  • Line manage teaching staff, delegating relevant deputy tasks to senior teachers
  • Supervise senior teachers, ensuring they are adequately being utilised as the primary point of contact for student enquiries/ issues.
  • Regulate and monitor all courses so that they are taught effectively and conform to the description given to the customer through the school, the website and agents’ literature
  • To administer tests and organise placement of new students on a weekly basis
  • To update Infospeed Class with students’ details to include class changes and attendance
  • To plan classes in advance on a weekly basis with regard to student:teacher ratios
  • To calculate forward numbers of students to inform the recruitment process
  • To conduct, or oversee, student tutorials and ensure that reports are available to interested parties as required
  • To monitor students’ progress and actively promote independent learning
  • To liaise with line manager with regard to overall planning  and the allotment of teachers to classes
  • To be available to students for advice on courses and to provide learning support as necessary
  • To participate in the process of the recruitment of teachers, including the short-listing and interviewing of candidates in accordance with HR policies and procedures
  • To provide or oversee the induction of successful candidates
  • To oversee the preparation and booking of IELTS, Cambridge Suite and any other examinations as required
  • To meet and liaise with International Group Leaders (IGLs) to ensure they are aware of department practices and have a personal contact
  • To liaise with LAL Business Development Managers (BDMs) and the LAL Cape Town Client Services and Sales Manager and respond to enquiries of an academic nature
  • To keep all teachers informed of student and/or class changes
  • To work closely with the senior teacher(s) to monitor the attendance and issue student warnings or attendance letters where required. Also to monitor the behaviour of students in class and to inform the relevant department and any agents or other relevant parties of any issues
  • To arrange cover for absent teachers
  • To organise and inform teaching staff of internal and external development sessions, seminars and conferences
  • To conduct formal observations of teaching staff twice a year and deliver feedback to the Academic Manager
  • To conduct regular short, informal observations of teaching staff and deliver feedback to the Academic Manager
  • To teach as required
  • To be fully conversant with the Employee Handbook and all pertinent EDUSA, QCTO and DHET requirements
  • To be familiar with all academic aspects of LAL Advantage and ensure that teachers comply with any LAL protocol relating to the same
  • To assist in the overall preparation for external inspections and take the lead for the academic function as required
  • To be fully conversant and compliant with LAL Health and Safety Policy
  • To represent the Academic Department at internal and external meetings and conferences as required
  • To collate, calculate and update the payroll spreadsheet for the teaching staff
  • To monitor teachers’ attendance/absence and holidays, and to maintain updated records
  • Provide additional course descriptions and details as required
  • Be responsible for the implementation of the teachers CPD sessions issuing training relevant to the needs of the teaching body
  • Assist in the development of courses
  • Any additional duties as required by the business

Person Specification:

 

(Essential)

 

Qualifications

 

  • Degree qualification or equivalent
  • TEFL/CELTA

 

Experience

  • General office administration experience
  • Teaching experience at all levels
  • Experience of use full range of Microsoft Office Suite
  • Experience of people management

 

 

Skills, Knowledge and Abilities

 

  • Computer literate
  • Strong organisational skills
  • Meticulous and thorough approach with attention to detail
  • Excellent interpersonal skills
  • Ability to motivate staff
  • IT skills
  • Excellent team player
  • Self-motivated

 

Personal Attributes

 

  • An awareness of foreign cultures
  • An interest in promoting learner autonomy
  • Enhanced DBS disclosure – clear

 

Other attributes

 

  • Willingness to work non-standard hours when necessary

 

(Desirable)

 

Experience

 

  • Previous experience in a senior role of responsibility
  • Experience in exam teaching – Cambridge Suite, IELTS. TOEFL, TOEIC
  • Experience in teaching Business English
  • Knowledge of learning platforms

 

Skills, Knowledge and Abilities

 

  • Ability to speak and write in languages other than English

Office & Student Services Assistant

LAL, having recently celebrated over 30 years in the industry, is a well-established, international English language provider for adults and juniors, supported by a large German parent company. We are looking for a talented Office & Student Services Assistant whose job will be to take on all Office related responsibilities and also assist within the Student Services Department.

Summary:

To take responsibility for office/financial/facilities/payroll management duties and to support the Student Services Department.

Location:

LAL Fort Lauderdale, 5727 N. Federal Hwy, Fort Lauderdale, FL 33308

Line Manager:

Office Assistant: General Manager

Student Services: Student Services Manager

Hours of work/contract type:

40 hours per week, full-time exempt

Main Responsibilities and Tasks:

Office

  • To undertake the banking as necessary and maintain cash balances as low as reasonable so as to minimise risks for the company. Submit daily and weekly reports to FTIAS (Malta).
  • To manage receipts and payments relating to the company credit cards. To understand all transactions. To proactively chase card holders for receipts and justification forms.
  • To make Petty Cash payments and reconcile monies.
  • To pay suppliers and manage invoices in a timely manner.
  • Manage receipts and payments. Scrutinise deposits and payments. Proactively avoid queries.
  • Submit monthly sales tax payments.
  • To answer any queries from accountants on relevant matters.
  • To take responsibility for stock taking.
  • Management of all service contracts. To collate this information into a database and manage renewals.
  • Responsible for all admin/stationery purchases.
  • Collection of Direct Student Debt and chasing of all outstanding invoices.
  • Preparation, administration and submission of the bi-weekly payroll.
  • Maintain a calendar of events for office deadlines.
  • Provide support for budgeting and forecasting.
  • To manage school in conjunction with the General Manager, including building maintenance, cleaning and purchases/contracts.
  • To manage reception when required.

Student Services

  • Provide excellent standard of Customer Service to students, visitors and fellow colleagues.
  • To inform all accommodation providers with arrival and departure times for all students.
  • Support recruitment and management of new host families.
  • Support the provision of adequate administrative and record keeping function for the Student Services Department.
  • Support the activities of the leisure department.
  • Provide cover for emergency phone as/when required.
  • To perform any additional duties assigned by the Student Services Manager and/or General Manager not detailed above.

Competitive Salary

Full time/permanent