Leisure and Welfare Assistant

LAL, having recently celebrated over 30 years in the industry, is a well-established, international English language provider for adults and juniors, supported by a large German parent company. We are looking for a talented Leisure and Welfare Assistant who’s job will be to ensure the smooth running of student leisure and welfare at our school in Paignton, LAL Torbay.

Location:

LAL Torbay, Conway Road, Paignton, TQ4 5LH

Summary:

This role is to undertake the day-to-day tasks regarding all aspects relating to the leisure programmes and services offered within the, with focus on assisting student welfare and supporting the accommodation function of the department.

Main Responsibilities and Tasks:

  • Develop, plan and organise high quality leisure programmes for all students
  • Liaise with external individuals and organisations (such as the coach companies, airport representatives, host families, group leaders, external leisure providers, etc) regarding all issues related to leisure.
  • Responsible for the supervision of activity leaders.
  • Ensure high standards of customer service are maintained at all times.
  • Liaise with International Group Leaders.
  • Maintain records and ensure appropriate amounts of leisure equipment.
  • Ensure all supervision requirements for arrivals and departures are covered including the meet and greet of students on arrival.
  • Undertake and monitor risk assessment for all activities.
  • To promote and sell the adult excursions within the school.
  • To organise and promote extra-curricular events in the school.
  • Keep events and excursions on our noticeboards and digital platforms up to date.
  • Ensure all enquiries for quotes, bespoke programmes and availability are responded to quickly.
  • Run the leisure programmes as cost effectively as possible.
  • Look for and process new leisure options for students
  • Support students welfare needs
  • Liaise with host families to find appropriate solutions to the students’ problems.
  • Liaise with International Group Leaders with regard to the welfare of the students in their charge.
  • Keep financial records up to date
  • Check and process provider invoices
  • Arrange any student moves and accompany them if necessary.
  • To liaise with external individuals and organisations (such as airport representatives, accommodation providers, social services, emergency services, etc.) over all issues related to the welfare of students.
  • To arrange doctor/dentist/hospital/police appointments as required and accompany students as/when required.
  • Provide cover for emergency line on a rota basis.
  • To meet and greet students on arrival when required.

 

Person Specification:

(Essential)

Qualifications

  • GCSE Maths and English pass or above or equivalent

Experience

  • General office administration experience
  • Experience of use full range of Microsoft Office Suite
  • Customer Service experience

Skills, Knowledge and Abilities

  • Ability to work on own initiative as well as part of a team
  • Excellent customer service skills
  • Well organised
  • Able to make rational decisions under pressure

Personal Attributes

  • Responsible and reliable
  • Calm under pressure
  • Friendly

(Desirable)

Qualifications

  • Customer Service qualifications
  • University degree in any discipline
  • First Aid certificate

Experience

  • Experience working in a similar position.

Skills, Knowledge and Abilities

  • Full driving license

Competitive Salary – Please enquire for further details

Accommodation Co-ordinator

LAL, having recently celebrated over 30 years in the industry, is a well-established, international English language provider for adults and juniors, supported by a large German parent company. We are looking for a talented Accommodation Co-ordinator who’s job will be to ensure the smooth running of student accommodation and welfare at our school in Paignton, LAL Torbay.

Summary:

This role is to undertake the day-to-day tasks regarding the accommodation and welfare of students. To ensure all students have appropriate accommodation and that meet their expectations.

Location:

Paignton, Devon

Line Manager:

Operations Manager

Hours of work/contract type:

37.5 hours per week, permanent, evenings and weekends may be required

 

Main Responsibilities and Tasks:

  • To inspect existing and new host families according to the British Council regulations.
  • To be responsible for the recruitment of host families.
  • To book students into accommodation prior to their arrival.
  • Visit hotels and guest houses to ensure they meet requirements.
  • To deal with availability requests promptly.
  • Ensure high standards of customer service are maintained at all times.
  • To ensure host family literature related to welfare and accommodation is current and available.
  • Liaise with International Group Leaders with regard to the welfare of the students in their charge.
  • Arrange any student moves and accompany them if necessary.
  • To meet and greet students on arrival.
  • To deal with students welfare needs
  • Liaise with host families to find appropriate solutions to the students’ problems.
  • To liaise with external individuals and organisations (such as airport representatives, accommodation providers, social services, emergency services, etc.) over all issues related to the welfare of students.
  • To provide administration and record keeping relating to welfare and accommodation ensuring that host family information, DBS checks etc are kept up to date.
  • To arrange doctor/dentist/hospital/police appointments as required and accompany students as/when required.
  • To run host family payments and deal with any queries or problems.
  • Provide cover for emergency line on a rota basis.
  • To support all areas of Student Services
  • To carry out any other duties as may be reasonably assigned.

 

Person Specification:

(Essential)

Qualifications

  • GCSE Maths and English pass or above, or equivalent

Experience

  • General office administration experience Customer Service experience
  • Experience of use full range of Microsoft Office Suite

Skills, Knowledge and Abilities

  • Ability to work on own initiative as well as part of a team
  • Excellent customer service skills
  • Well organised
  • Able to make rational decisions under pressure
  • Responsible and reliable
  • Enhanced DBS clearance. Suitability to work with children
  • Full driving license

(Desirable)

Qualifications

  • Customer Service qualifications
  • University degree in any discipline
  • First Aid certificate

Experience

  • Experience working in a similar position.

Skills, Knowledge and Abilities

  • Ability to speak and write in languages other than English

Personal Attributes

  • Friendly and approachable manner

Competitive Salary – Please enquire for more information.

Job Type: Permanent

Customer Service Manager

The Company and Role

LAL Language Centers, having recently celebrated over 36 years in the language travel industry, is a well-established, international English language training provider for adults and juniors in England, South Africa, Malta and the United States, supported by a large German parent company. LAL Fort Lauderdale, located a few miles north of downtown Fort Lauderdale, has been teaching English to both foreign and local students for over 26 years.

 

We are looking for a Customer Service Manager for our operation in Fort Lauderdale, to assist and support our International Sales team and the local operation to ensure that direct enquiries to LAL schools are managed quickly and efficiently.  The Customer Service Manager’s role is to coordinate and manage various lines of communication, both internally and externally, whilst also managing other important team tasks required to help manage the schools sales needs. The successful applicant will liaise and work with our Student Services and Academic Managers under the management of the school’s General Manager.

 

Applicants must have experience in both a customer service management role and a sales and marketing roles in a middle-sized or larger company.

 

This is an exciting and fast paced position in the language training industry.

 

The Person

Essential Criteria for Candidates:

  • have proven experience in customer service management, and sales and marketing
  • be fluent in written and spoken English
  • be able to work to tight deadlines
  • be able to work on their own initiative and as a part of a team
  • have experience using the full range of the Microsoft Office Suite
  • be willing to work non-standard hours

 

Desirable Criteria for Candidates:

  • speak and write at least one language other than English
  • have experience in the language travel industry

 

Main Responsibilities and Tasks:

    • Initiate and finalise quotes for both group and individual enquiries and lend support following enquiries initiated by other parties.
    • Liaise with all departments in the school to ensure all necessary provision is in place to meet customer expectations.
    • Liaise with individual customers, International Group Leaders, ETOs and ETAs in situ as required.
    • Gather market intelligence as directed by the Head of Marketing.
    • Provide the Marketing Department with regular updates for company media, publications and statistics.
    • Organize and participate in agent visits and familiarisation-trips.
    • Monitor and provide reports on school statistics.
    • Follow up, review and enact upon student and group leader feedback.
    • Support the Marketing Department with promotional campaigns.
    • Ensure marketing materials are current and available in situ.
    • Provide support to the Sales and Marketing Departments including brochure orders, booking of and preparation of workshops.
    • Apply optimum customer service techniques when responding to enquires and complaints from students, host families, group leaders and work agents and other stakeholders.
    • Support the Student Services Department with student arrivals and in arranging emergency appointments and accompanying students as required.
    • Monitor the quality of service provided to students both inside the school and on outside activities/excursions.
    • Cover the emergency phone on a rota basis.
    • Any additional duties as required by the business.

Person Specification:

 

Qualifications

 

Essential

  •  High School diploma or equivalent

 

Desirable

  •  Degree qualification or equivalent

 

Experience

 

Essential

  • Experience in a Client Relationship management role
  • Experience in a Sales and Marketing role for a middle sized company or larger
  • Experience of using full range of Microsoft Office Suite

 

Desirable

  •  Language School Experience

 

Skills, Knowledge and Abilities

 

Essential

  •  Excellent level of spoken and written English
  • Accuracy and attention to detail, particularly when working to tight deadlines
  • Ability to work on own initiative as well as part of a team
  • Strong Customer Service ethic

 

Desirable

  •  Ability to speak and write in key languages other than English

 

Personal Attributes

 

Essential

  • Willingness to work non-standard office hours when necessary
  • Willingness to undergo background check)
  • Driver’s licence

 

Become a Host Home

For 35 years we have been working with host families to offer comfortable accommodation, a warm welcome, and a taste of the British way of life to international language students. It can be a fantastic experience for both students and families, as well as being a great way to earn a little extra money from your spare room.

We are currently seeking host homes for our year-round schools in Twickenham and Torbay, and for our Summer Schools in Berkhamsted and Twickenham.