Student Services Welfare Assistant

LAL, having recently celebrated over 30 years in the industry, is a well-established, international English language provider for adults and juniors, supported by a large German parent company. We are looking for an enthusiastic Student Services Welfare Co-ordinator for our school in Twickenham to directly focus on the smooth running and day to day tasks in relation to Student Accommodation and Welfare.

Job Title:

Student Services Welfare Co-ordinator

Line Manager:

Operations Manager

Location:

LAL London, Twickenham, Greater London

Summary:

This role is to undertake the day-to-day tasks regarding the accommodation and welfare of students. To ensure all students have appropriate accommodation which meets their expectations.

Main Responsibilities and Tasks:

  • To support the Operations Manager to ensure the smooth running of operations at LAL London.
  • To support LAL’s international sales team, CSMs and other relevant parties to deliver swift and accurate information to agents in line with LAL’s response time protocols.
  • To ensure the provision of welfare to students at LAL London is in keeping with client expectations, contract limitations, published provisions as well as HSE/British Council/Accreditation UK/English UK requirements.
  • To manage homestay accommodation and student residences and ensure the standard of provision remains high.
  • Liaise with third party providers, residence managers and cleaning providers, and book cleaning services for all LAL London residences.
  • To deal with availability requests promptly and book students into accommodation prior to their arrival.
  • To meet and greet students on arrival at the school and at LAL’s accommodation when required.
  • Ensure services provided to students are delivered to a high standard at all times.
  • To arrange any student moves and accompany them if necessary.
  • To liaise with homestay hosts and homestay providers to find appropriate solutions to students’ problems.
  • To ensure all accommodation provisions are in line with the British Council requirements and carry out regular spot checks.
  • To inform all accommodation providers of arrival and departure times for all students.
  • To process accommodation payments and deal with any queries or problems.
  • To deal with enquiries from students and international group leaders.
  • To deal with student welfare needs, for example, to arrange doctor/dentist/hospital/police appointments as required and accompany students as/when required.
  • Conduct regular Health and Safety checks and Risk Assessments.
  • To be a designated fire warden and first aider.
  • To read and be fully conversant with at the start of the period of employment, and to keep up-to-date with, all pertinent legal & British Council/Accreditation English UK requirements.
  • To become fully conversant with relevant HR procedures including Child Protection legislation.
  • Keep abreast of all relevant UK legislation and regulations in relation to homestays.
  • Maintain efficient and effective record-keeping to a high standard and ensure that all accommodation documentation is up to date, accurate, organised and accessible.
  • Administrate applicable electronic resources and database information to a standard that matches corporate expectations.
  • To be proactive in encouraging communication between relevant parties and ensure that tasks are seen through to their conclusion.
  • To be vigilant in providing and creating improvements to all aspects of the welfare department remit.
  • Ensure high standards of customer service are maintained at all times.
  • Support the leisure and transfers departments.
  • Cover reception duties when required.
  • Open and close the school and cover the emergency line on a rota basis.
  • To carry out any additional duties assigned by LAL London Management.

Person Specification:

(Essential)

Qualifications

  • GCSE Maths and English pass or above, or equivalent

Experience

  • Administrative work in an school office environment
  • Experience of using full range of Microsoft Office Suite
  • Experience of working with young people
  • Customer Service experience

Skills, Knowledge and Abilities

  • Excellent level of spoken and written English
  • Accuracy and attention to detail even in busy periods
  • Ability to work on own initiative as well as part of a team
  • Ability to multi-task and work to tight deadlines
  • A methodical and organised approach to work
  • Outstanding customer service commitment
  • Excellent interpersonal skills
  • Responsible and reliable
  • Enhanced DBS clearance. Suitability to work with children
  • Full driving licence

Personal Attributes

  • Willingness to work non-standard hours when necessary
  • Flexible approach to work
  • Friendly and approachable manner

(Desirable)

Qualifications

  • University degree in any discipline
  • Qualification related to welfare or social work
  • First Aid certificate
  • Safeguarding certificate
  • Safer recruitment certificate
  • Fire Safety certificate

Experience

  • Experience working in a similar position

Skills, Knowledge and Abilities

  • Ability to speak and write in languages other than English

Student Services Assistant

Job Description

LAL, having recently celebrated over 30 years in the industry, is a well-established, international English language provider for adults and juniors, supported by a large German parent company. We are looking for an enthusiastic Student Services Assistant for our school in Twickenham to assist in the Reception and Leisure area of the school.

Summary:

To support all aspects of the Student Services Department of LAL London.

Location:

LAL London, Twickenham

Line Manager:

Operations Manager

Hours of work/contract type:

37.5 hours per week, permanent contract

Main Responsibilities and Tasks:

  • Be the front of house at LAL London.
  • Provide excellent standard of Customer Service to both students, visitors and fellow colleagues.
  • Meet and Greet students on their first day including a welcome walk of the area.
  • Prepare reception/student lounge before student’s arrival including the projector/music/TVs at the start and end of the day.
  • Opening doors and offices.
  • Organise, promote, sell and lead excursions/tours.
  • Upsell upgrades to current students, assist with walk-ins or general local sales.
  • Operate telephone system.
  • Manage and distribute incoming & outgoing post. Monitor all incoming deliveries and liaise with various courier companies for collections.
  • Deal with visitors, and tradespersons, and ensure all have signed the visitors book and wear a badge.
  • Responsible for the administration of all Social Media Channels.
  • Assist students with our student platform LAL Advantage.
  • Maintain and update message boards with up to date information within the school.
  • Deal with general queries from students, including booking changes, invoices, accommodation changes, welfare issues, leisure or transfers.
  • Printing of student cards, bank letters, welcome letters, certificate and leisure programmes.
  • Receive payment against student invoices and reconcile cash till and bank daily.
  • Sell purchasable items, such as sim cards, phone credits and other services.
  • Stationery and Vending Machine Stock control –re-ordering and counting stock.
  • Process student questionnaires. Update computer spreadsheets.
  • Liaising with sanitation, cleaning, shredding, printing and/or other suppliers when needed.
  • Keep Reception, including the desk clean and tidy. Replenish brochures and pricelist regularly.
  • Prepare students welcome letters and end of course certificate.
  • Be responsible for all leisure risk assessments.
  • To arrange doctor/dentist/hospital/police appointments as required and accompany students as/when required.
  • Assist with the organisation of arrival and departure transfers for students.
  • Support the organisation of the activity programme for students prior to and on arrival.
  • Assist in the organisation of group excursions including hotel bookings and attractions.
  • To source new providers for Leisure.
  • To keep events and excursions on LAL Advantage up to date.
  • Promote activities within the school on social media.
  • Hold the out of hours phone on a rota basis.
  • To perform any additional duties assigned by the Student Services Manager and/or General Manager not detailed above.

Person Specification:

(Essential)

Qualifications

  • Maths and English GCSE pass (or equivalent)

Experience

  • General office administration experience
  • Experience of use full range of Microsoft Office Suite
  • Customer Service experience

Skills, Knowledge and Abilities

  • Ability to work on own initiative as well as part of a team
  • Excellent communication skills
  • Well organised
  • Able to make rational decisions under pressure
  • Responsible and reliable

Personal Attributes

  • Able to meet requirements of job
  • Friendly, courteous, patient and outgoing
  • Willing and responsive
  • Approachable
  • Good telephone manner
  • Good customer services manner
  • Positive attitude
  • Flexible hours required (including weekend)
  • Ability to work longer hours in summer months
  • Enhanced DBS disclosure – clear

(Desirable)

Qualifications

  • Customer Service qualifications
  • University degree in any discipline
  • First Aid certificate

Experience

  • 2 x A-Level pass (or equivalent
  • First Aid certificate

Skills, Knowledge and Abilities

  • Ability to speak and write in languages other than English
  • Full driving license

Personal Attributes

  • Experience of dealing with emergency situations

Hotel Cleaner

Job Title:

Hotel Cleaner           

 16 hours a week, 4 hours a day 4 days a week (inc Sundays) morning hours

Line Manager:

Hotel Supervisor / General Manager            

 

Location:                     

Twenty Nine, Esplanade Road Paignton

 

Summary:

To clean student rooms and common areas daily. Ensure that rooms are presentable for students before they arrive and kept clean during their stay.

 

Main Responsibilities and Tasks:

  • Cleaning student rooms
  • Making/changing beds
  • Ensuring cleanliness throughout common areas

Person Specification:

Essential

 

Qualifications

  • GCSE’s or equivalent

 

Experience

  • Housekeeping/cleaning experience

 

Skills, Knowledge and Abilities

  • Attention to detail
  • Working in an efficient and thorough manor

 

Personal Attributes

  • Good personal time management
  • Courteous and professional

 

Desirable

 

Experience

    • Customer service experience

 

Personal Attributes

    • Ability to speak a different language

 

 

Driver Guide

Driver Guide

Summary:

LAL Torbay is looking for an enthusiastic, reliable and energetic individual to provide full guided tours for all students and to undertake airport transfers. The successful person should make all tours varied and interesting for the students whilst ensuring the safe welfare of the students at all times.

Important

Candidates must have the below as part of their driving licence:

  • Full clean driving licence with a D1 classification and PSV entitlement – without a ‘101 restriction’ next to it (Not for Hire or Reward)
  • Drivers CPC

Location:

LAL Torbay, Paignton

Line Manager:

Operations Manager

Main Responsibilities and Tasks:

  • Ensure that the vehicle, whether company or chartered, is checked for roadworthiness before each journey.
  • Collect all relevant information and documentation needed for each tour or airport transfer from office.
  • Clean and re-fuel as required before and/or after use.
  • Remain friendly and professional to all LAL students, partners and third party suppliers.
  • Ensure enjoyment and safety of students at all times.
  • Provide an informative service on each tour.
  • Drive within the guidelines and laws of the country. Note that any penalty notice or fine incurred by the driver due to negligence on the part of the driver will be paid by the driver.
  • Take sales staff on visits of the local area and to the summer schools with agents.
  • Report immediately any vehicle faults or accidents to the line manager or the Operations Manager both verbally and in writing.
  • Any additional duties as required by the business.

Person Specification:

Essential

  • Full clean driving licence (D1 classification with a PSV entitlement)
  • Drivers CPC
  • GCSE Grade C or equivalent in Maths and English
  • Good level of spoken English
  • To be able to communicate with people on all levels
  • Organised
  • Ability to work on own initiative as well as part of a team
  • Calm under pressure
  • Friendly and outgoing
  • Commitment to providing excellent customer service
  • Enhanced DBS clearance, or willingness to obtain, suitability to work with children
  • Willingness to work flexible hours, evening and weekend work

Desirable

  • First Aid certificate
  • A level standard of equivalent
  • Experience working in a similar position
  • Ability to speak in languages other than English
  • Good knowledge of local area

Job Type: Permanent with full or part time hours depending on the time of year.

Become a Host Home

For 35 years we have been working with host families to offer comfortable accommodation, a warm welcome, and a taste of the British way of life to international language students. It can be a fantastic experience for both students and families, as well as being a great way to earn a little extra money from your spare room.

We are currently seeking host homes for our year-round schools in Twickenham and Torbay, and for our Summer Schools in Berkhamsted and Twickenham.