Summer Schools Operations Co-ordinator

LAL, having recently celebrated over 30 years in the industry, is a well-established, international English language provider for adults and juniors, supported by a large German parent company. We are looking for a talented Summer Schools Operations Co-ordinator whose job will be to take on all aspects of our Summer Schools Operations, to include Student Welfare, Leisure and Accommodation.

 

Job Title:

UK Summer Schools Operations Co-ordinator

 

Line Manager:

UK Summer Schools Operations Manager

 

Location:

LAL London, Allied House, 29-39 London Road, Twickenham, Middlesex, TW1 3SZ

 

Hours of work/contract type:

37.5 hours per week/permanent

 

Summary:

The purpose of the role is to offer operational support to UK Summer Schools. The main responsibilities of this role is the preparation of the leisure programme for all summer centres and the recruitment and organisation of Homestay hosts for our UK Summer Schools programme.

Main Responsibilities and Tasks:

  • Assisting the Summer Schools Operations Manager (SSOM) in all aspects of preparing, organising and running the summer school.
  • Preparing and organising all aspects of the leisure programmes.
  • Supporting the Operations Manager in ensuring the provision of welfare to students is in keeping with client expectations, contract limitations, published provisions as well as HSE/British Council/Accreditation UK/English UK requirements
  • Developing in depth knowledge of the LAL UK Summer Schools portfolio including the sites, facilities, programmes and unique selling points.
  • Being active in providing and creating improvements to all aspects of the Summer Schools product.
  • Assisting in the induction and training of all seasonal staff.
  • Being available and prepared to manage a centre during the operational
  • months should the need arise.
  • Providing support and guidance to all staff during the summer.
  • Maintaining efficient and effective record-keeping, ensuring that all documentation is organised and accessible.
  • Being proactive in encouraging communication between relevant parties and ensuring that tasks are seen through to their conclusion.
  • Acting in a seemly and professional manner with all of LAL’s agents, clients and staff and not to engage in any activity which may bring LAL or the designated Summer School into disrepute.
  • Dressing in a manner commensurate with the roles demanded of the position; in keeping with LAL dress code.
  • Reading and being fully conversant, at the start of the period of employment, and to keep up-to-date, with all pertinent legal & British Council/Accreditation UK/English UK/YL EUK requirements.
  • Becoming fully conversant with relevant HR procedures including the effect of Child Protection legislation on the Summer Schools operation.
  • Keeping abreast of all relevant legislation and regulation in relation to the Homestay programme.
  • Liaising with the Operations Manager on a daily basis and act as a hub for all communication, ensuring all messaging flows promptly.
  • Assisting, where available with any general duties that may be required from LAL London and to hold school welfare phone when required (additional remuneration).
  • Supporting transfers processes during the summer.
  • Carrying out any other duties that may be reasonably assigned by management.

 

Person Specification:

(Essential)

 

Education, Training and Knowledge

  • A Level Standard or equivalent
  • Knowledge of British Council Accreditation requirements relating to   provision for young learners

 

Relevant Work Experience

  • General office administration experience
  • Experience of working in the Summer School Industry
  • Experience of using the full range of Microsoft Office Suite

 

Skills and Abilities

  • Knowledge and experience of foreign cultures
  • Accuracy and attention to detail, particularly when working to tight deadlines
  • Ability to work on own initiative as well as part of a team
  • Excellent communication skills

 

Physical Requirements

  • Able to meet the requirements of the job (e.g. stock maintenance)

 

Other Attributes

  • Willingness to work non-standard hours when necessary
  • Can-do attitude and enthusiasm towards the role
  • Enhanced DBS disclosure – clear
  • Full clean driving licence

 

(Desirable)

 

Education, Training and Knowledge

  • Degree qualification or equivalent
  • First Aid Certificate
  • Safeguarding certificate
  • Fire Safety certificate

 

Relevant Work Experience

  • Language School Experience
  • Experience of working in a similar position
  • Experience of working in a residential setting
  • Experience of managing a leisure programme for young learners

 

Skills and Abilities

  • Ability to speak and write in languages other than English
  • Knowledge of Microsoft Office 365

 

Student Services Assistant

Job Description

LAL, having recently celebrated over 30 years in the industry, is a well-established, international English language provider for adults and juniors, supported by a large German parent company. We are looking for an enthusiastic Student Services Assistant for our school in Twickenham to assist in the Reception and Leisure area of the school.

Summary:

To support all aspects of the Student Services Department of LAL London.

Location:

LAL London, Twickenham

Line Manager:

Operations Manager

Hours of work/contract type:

37.5 hours per week, permanent contract

Main Responsibilities and Tasks:

  • Be the front of house at LAL London.
  • Provide excellent standard of Customer Service to both students, visitors and fellow colleagues.
  • Meet and Greet students on their first day including a welcome walk of the area.
  • Prepare reception/student lounge before student’s arrival including the projector/music/TVs at the start and end of the day.
  • Opening doors and offices.
  • Organise, promote, sell and lead excursions/tours.
  • Upsell upgrades to current students, assist with walk-ins or general local sales.
  • Operate telephone system.
  • Manage and distribute incoming & outgoing post. Monitor all incoming deliveries and liaise with various courier companies for collections.
  • Deal with visitors, and tradespersons, and ensure all have signed the visitors book and wear a badge.
  • Responsible for the administration of all Social Media Channels.
  • Assist students with our student platform LAL Advantage.
  • Maintain and update message boards with up to date information within the school.
  • Deal with general queries from students, including booking changes, invoices, accommodation changes, welfare issues, leisure or transfers.
  • Printing of student cards, bank letters, welcome letters, certificate and leisure programmes.
  • Receive payment against student invoices and reconcile cash till and bank daily.
  • Sell purchasable items, such as sim cards, phone credits and other services.
  • Stationery and Vending Machine Stock control –re-ordering and counting stock.
  • Process student questionnaires. Update computer spreadsheets.
  • Liaising with sanitation, cleaning, shredding, printing and/or other suppliers when needed.
  • Keep Reception, including the desk clean and tidy. Replenish brochures and pricelist regularly.
  • Prepare students welcome letters and end of course certificate.
  • Be responsible for all leisure risk assessments.
  • To arrange doctor/dentist/hospital/police appointments as required and accompany students as/when required.
  • Assist with the organisation of arrival and departure transfers for students.
  • Support the organisation of the activity programme for students prior to and on arrival.
  • Assist in the organisation of group excursions including hotel bookings and attractions.
  • To source new providers for Leisure.
  • To keep events and excursions on LAL Advantage up to date.
  • Promote activities within the school on social media.
  • Hold the out of hours phone on a rota basis.
  • To perform any additional duties assigned by the Student Services Manager and/or General Manager not detailed above.

Person Specification:

(Essential)

Qualifications

  • Maths and English GCSE pass (or equivalent)

Experience

  • General office administration experience
  • Experience of use full range of Microsoft Office Suite
  • Customer Service experience

Skills, Knowledge and Abilities

  • Ability to work on own initiative as well as part of a team
  • Excellent communication skills
  • Well organised
  • Able to make rational decisions under pressure
  • Responsible and reliable

Personal Attributes

  • Able to meet requirements of job
  • Friendly, courteous, patient and outgoing
  • Willing and responsive
  • Approachable
  • Good telephone manner
  • Good customer services manner
  • Positive attitude
  • Flexible hours required (including weekend)
  • Ability to work longer hours in summer months
  • Enhanced DBS disclosure – clear

(Desirable)

Qualifications

  • Customer Service qualifications
  • University degree in any discipline
  • First Aid certificate

Experience

  • 2 x A-Level pass (or equivalent
  • First Aid certificate

Skills, Knowledge and Abilities

  • Ability to speak and write in languages other than English
  • Full driving license

Personal Attributes

  • Experience of dealing with emergency situations

Become a Host Home

For 35 years we have been working with host families to offer comfortable accommodation, a warm welcome, and a taste of the British way of life to international language students. It can be a fantastic experience for both students and families, as well as being a great way to earn a little extra money from your spare room.

We are currently seeking host homes for our year-round schools in Twickenham and Torbay, and for our Summer Schools in Berkhamsted and Twickenham.