The role of Office Manager is directly concerned with the welfare and administration of overseas junior students, their money and important documents. This requires the post-holder to take overall responsibility for the financial and administrative management of the course and manage a small office subject to high-volume and high-pressured workloads.
The Office Manager will be a capable and experienced bookkeeper and administrator. They will be highly organised and conscientious in regards to the safe keeping of students documentation.
Summer Schools Centre Manager
Hours of work/contract type:
Your normal hours of work are 48 per week over a six day week. You may be required to work additional hours when requested to meet the needs of the business. This position involves working on weekends and other unsocial hours.
Main Responsibilities and Tasks:
- To assist the Centre Manager in all duties as required ensuring a high quality of administration across the school.
- To establish systems for the effective management of the course office including IT and telephonic communication.
- To establish systems for the managing of pocket money, damage deposits, valuables, passports and flight tickets for all international students.
- To handle and account for petty cash on a day-to-day basis.
- To manage the depositing and withdrawing of student pocket monies, course fees, sale of merchandise and other transactions on a day-to-day basis.
- To safe-keep valuables as requested.
- To assist other senior staff with the maintenance and management of administrative files/documents, including assisting the Leisure Manager with accounting for all leisure and transport bookings.
- To be in charge of inventories for all departments and ensuring that the correct information is returned to LAL UK Summer Schools at the end of the course.
- To be responsible for ensuring all details on student bookings are understood by the appropriate departments and staff members.
- To assist in organising and maintaining rotas, e.g. staff allocation, meal monitoring, etc.
- To be fully engaged with students and International Group Leaders in the rigours of summer school work, providing excellent customer service while delivering the LAL Summer Schools product.
- To consistently ensure the welfare of the students remains paramount.
- To live on-site board and lodging provided as part of the salary package, from four days prior to the start of the course to attend induction training, until the end of the last contracted day.
- To carry out all tasks concerned with the setting up, administration and closing down of the course as advised by line management.
- To address any student, International Group Leader or host site representatives issues, complaints or suggestions by ensuring that the relevant LAL staff are made aware.
- To act in a friendly and professional manner with all of LAL’s agents, clients and staff and not engage in any activity which may bring LAL or the designated host school into disrepute.
- To assist all students, International Group Leaders and LAL agents to derive the maximum benefit from the course.
- To follow LAL policies and procedures, including but not limited to dress code, safeguarding, maintaining student discipline and avoiding loss and/or damage to LAL property belonging to the host school.
- To read and be fully conversant with all training materials relating to the role, and all pertinent British Council Accreditation requirements, prior to the start of the period of employment.
- To ensure, when not on duty, that the appointed deputy and or Centre Manager is appraised of all necessary information.
- To hold the school’s emergency telephone as required.
- To be flexible to carry out any other duties as may be reasonably assigned by the Summer School management team, either in centre or at Head Office, including activity and welfare duties
- To attend and lead all required meetings as instructed by the management team
- Educated to A level standard or equivalent
- Computer literate with emphasis on Microsoft Word, Outlook & Excel
- A good understanding of child welfare
- Very good level of spoken and written English (CEFR B2 minimum, e.g. FCE/IELTS 5-6.5)
- NVQ (National Vocational Qualification) or equivalent in a relevant discipline
- Educated to degree level standard
- First aid / lifeguarding qualification
- Driving license
- At least 1 years’ experience in a an office environment
- Experience working with young people
- Summer School experience
- Experience working with banks
Skills, Knowledge and Abilities
- Meticulous and thorough approach to work
- Effective people management skills
- ‘Can do’ approach to work
- Strong time management skills
- Excellent communication skills and a team mentality
- Ability to work under pressure and be adaptable
- Knowledge of a foreign language
- Computer literate with experience using Microsoft Office365
- Some knowledge of foreign cultures
- Responsible approach to working with juniors
- Interests in foreign and local cultures
- Satisfactory DBS disclosure or equivalent (police check)