Operations Assistant

This role is to undertake the day-to-day tasks regarding all aspects relating to student services within the school

  • Salary: £8.00 Per hour
  • Location: Paignton
  • Division: Lal Torbay
  • Contract length: Seasonal

Hours of work/contract type:

Temporary – 2nd May to 1st September 2017

37.5 hours per week (including evenings and weekends)

Main Responsibilities and Tasks:

  • To support all areas of Student Services
  • Liaise with host families to find appropriate solutions to the students’ problems.
  • To inspect existing and new host families according to the British Council regulations where needed.
  • To support the recruitment of new host families.
  • To book students into accommodation prior to their arrival.
  • Deal with availability requests promptly.
  • To ensure host family literature related to Welfare and accommodation is current and available.
  • Liaise with International Group Leaders with regard to the welfare of the students in their charge.
  • Arrange any student moves and accompany them if necessary.
  • To meet and greet students on arrival.
  • To liaise with external individuals and organisations (such as airport representatives, accommodation providers, social services, emergency services, etc.) over all issues related to the welfare of students.
  • To provide adequate administration and record keeping relating to Welfare and Accommodation.
  • To arrange doctor/dentist/hospital/police appointments as required and accompany students as/when required.
  • Provide cover for emergency line on a rota basis.
  • Follow all the disciplinary procedures for students when necessary.
  • To produce the weekly adult excursion programmes and relevant paperwork
  • To promote and sell the adult excursions within the school.
  • To keep events and excursions on LAL Advantage up to date.
  • Promote activities within the school on social media.
  • Any additional duties required by the business.

Person Specification



¨ a) GCSE Maths and English pass or above or equivalent (A)


¨ a) General office administration experience (A/I)

¨ b) Experience of use full range of Microsoft Office Suite (A/I)

¨ c) Customer Service experience (A/I)

Skills, Knowledge

and Abilities

¨ a) Ability to work on own initiative as well as part of a team (A/I)

¨ b) Excellent customer service skills (A/I)

¨ c) Well organised (A/I)

¨ d) Able to make rationale decisions under pressure (A/I)

¨ e) Responsible and reliable (A/I)

¨ f) Enhanced DBS clearance. Suitability to work with children (A/I)


¨ a) Customer Service qualifications (A)

¨ b) University degree in any discipline (A)

¨ c) First Aid certificate (A)

¨ a) Experience working in a similar position. (A/I)

¨ a) Ability to speak and write in languages other than English (A/I)

¨ b) Full driving license

How to apply

Please ensure that you meet the requirements in the Job Description and Person Specification before applying. You can apply on-line using the link below, or download and complete an application form.

On-line application form

You can apply online by clicking the button below: Apply Online

PDF application form

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Application Form (163kB)