Operations Assistant

This role is to undertake the day-to-day tasks regarding all aspects relating to student services within the school

  • Salary: Competitive
  • Location: Paignton
  • Division: LAL Torbay
  • Contract length: Temporary

Paignton, Devon

Line Manager:
Operations Manager

Hours of work/contract type:

Temporary – 2nd April to 14th September 2018
37.5 hours per week (including evenings and weekends)

Main Responsibilities and Tasks:

    • To support all areas of Student Services
    • Liaise with host families to find appropriate solutions to the students’ problems.
    • To inspect existing and new host families according to the British Council regulations where needed.
    • To support the recruitment of new host families.
    • To book students into accommodation prior to their arrival.
    • Deal with availability requests promptly.
    • Liaise with International Group Leaders with regard to the welfare of the students in their charge.
    • Arrange any student moves and accompany them if necessary.
    • To meet and greet students on arrival.
    • To liaise with external individuals and organisations (such as airport representatives, accommodation providers, social services, emergency services, etc.) over all issues related to the welfare of students.
    • To arrange doctor/dentist/hospital/police appointments as required and accompany students as/when required.
    • Provide cover for emergency line on a rota basis.
    • To provide adequate administration and record keeping relating to all aspects of student services
    • Liaise with external individuals and organisations (such as the coach company, airport representatives, host families, group leaders, external leisure providers etc) regarding all issues related to leisure.
    • Follow all the disciplinary procedures for students when necessary.
    • Confirm third party provider bookings for excursions and activities
    • To produce the weekly adult excursion programmes and relevant paperwork
    • To promote and sell the adult excursions within the school.
    • Promote activities within the school on social media.
    • Any additional duties required by the business.

Person Specification:



  • GCSE Maths and English pass or above or equivalent


  • Customer Service qualifications
  • University degree in any discipline
  • First Aid certificate



  • General office administration experience
  • Experience of use full range of Microsoft Office Suite
  • Customer Service experience


  • Experience working in a similar position

Skills, Knowledge and Abilities


  • Ability to work on own initiative as well as part of a team
  • Excellent customer service skills
  • Well organised
  • Able to make rational decisions under pressure
  • Responsible and reliable
  • Enhanced DBS clearance. Suitability to work with children


  • Ability to speak and write in languages other than English and Arabic
  • Full driving license

Personal Attributes


  • Well organised
  • Responsible
  • Reliable


  • Calm under pressure
  • Friendly
  • Adaptable




How to apply

Please ensure that you meet the requirements in the Job Description and Person Specification before applying.
You can apply on-line using the link below, or download and complete an application form.


On-line application form

You can apply online by clicking the button below:
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PDF application form

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Application Form (163kB)