Summer Schools Operations Co-ordinator

The purpose of the role is to offer operational support to UK Summer Schools and assistance to LAL London. The main responsibilities of this role is the preparation of the leisure programme for all summer centres and the recruitment and organisation of Homestay hosts for our UK Summer Schools programme.

LAL London, Allied House, 29-39 London Road, Twickenham, Middlesex TW1 3SZ

Line Manager:
UK Summer Schools Operations Manager

Hours of work/contract type:
37.5 hours per week, permanent


  • Salary: Competitive
  • Location: Twickenham
  • Division: UK Summer Schools
  • Contract length: Permanent

Main Responsibilities and Tasks:

  •  Assisting the Summer Schools Operations Manager (SSOM) and Welfare and UKSS Recruitment Manager in all aspects of preparing, organising and running the summer school centres.
  • To be responsible for the recruitment of host families.
  • To inspect existing and new host families according to the British Council regulations where needed.
  • To book students into accommodation prior to their arrival.
  • Organise all aspects of the leisure programmes.
  • Liaise with external individuals and organisations (such as the coach companies, external leisure providers etc) regarding all issues related to leisure.
  • Support the creation and evolution of risk assessments for all activities.
  • Support the creation and improvement of leisure materials for both staff and students.
  • To develop in depth knowledge of the 5 LAL UK Summer Schools including the sites, facilities, programmes and unique selling points.
  • To be vigilant in providing and creating improvements to all aspects of the Summer Schools remit.
  • To assist in the induction and training of all seasonal staff.
  • To be available and prepared to manage a centre during the operational months should the need arise.
  • To support our sales managers to deliver swift and accurate information to agents about UKSS.
  • To provide support and guidance to all leisure managers during the summer.
  • Maintaining efficient and effective record-keeping standards and ensuring that all documentation is organised and accessible.
  • Administrating applicable electronic resources and database information to a standard that matches corporate expectations.
  • To be proactive in encouraging communication between relevant parties and ensuring that tasks are seen through to their conclusion.
  • To act in a seemly and professional manner with all of LAL’s agents, clients and staff and not to engage in any activity which may bring LAL or the designated Summer School into disrepute.
  • To dress in a manner commensurate with the roles demanded of the position; in keeping with LAL dress code.
  • To read and be fully conversant, at the start of the period of employment, and to keep up-to-date, with all pertinent legal & British Council/Accreditation UK/English UK/YL EUK requirements.
  • To become fully conversant with relevant HR procedures including the effect of Child Protection legislation on the Summer Schools operation.
  • Keeping abreast of all relevant legislation and regulation in relation to the Homestay programme.
  • To liaise with the Operations Manager and Recruitment and Welfare Manager on a daily basis and act as a hub for all communication, ensuring all messaging flows promptly
  • To assist, where available with any general duties that may be required from LAL London and to hold school welfare phone when required (additional remuneration).
  • To support transfers processes during the summer.
  • To carry out any other duties that may be reasonably assigned by management.




Person Specification:



Education, Training and Knowledge

a) A Level Standard or equivalent

b) Knowledge of British Council Accreditation requirements relating to   provision for young learners


Relevant Work Experience

a) General office administration experience

b) Experience of working in the Summer School Industry

c) Experience of using the full range of Microsoft Office Suite


Skills and abilities

a) Knowledge and experience of foreign cultures

b) Accuracy and attention to detail, particularly when working to tight deadlines

c) Ability to work on own initiative as well as part of a team

d) Excellent communication skills


Physical Requirements

a)Able to meet the requirements of the job (e.g. stock maintenance)


Other Attributes

a) Willingness to work non-standard hours when necessary

b) Can-do attitude and enthusiasm towards the role

c) Enhanced DBS disclosure – clear

d) Full clean driving licence



Education, Training and Knowledge

a) Degree qualification or equivalent

b) First Aid Certificate


Relevant Work Experience

a) Language School Experience

b) Experience of working in a similar position

c) Experience of working in a residential setting

d) Experience of managing a leisure programme for young learners

e) Experience of recruiting and managing homestay hosts for a language school


Skills and abilities

a) Ability to speak and write in languages other than English

b) Knowledge of Microsoft Office 365


How to apply

Please ensure that you meet the requirements in the Job Description and Person Specification before applying. You can apply on-line using the link below, or download and complete an application form.

On-line application form

You can apply online by clicking the button below: Apply Online

PDF application form

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Application Form (163kB)