Summer Schools Operations Manager

To organise, oversee and be responsible for all operational aspects of the UK Summer Schools.

Location:
LAL London
Allied House
29-39 London Road
Twickenham
Middlesex TW1 3SZ

Line Manager:
Head of UK Operations

Hours of work/contract type:
37.5 hours per week and to meet the needs of the business

  • Salary: Competitive
  • Location: Twickenham
  • Division: UKSS
  • Contract length: Permanent

Main Responsibilities and Tasks:

Establish and ensure that there are means of recruitment for all necessary

staff for the effective management and operation of all summer schools

Be responsible for the contracting of all academic, administrative and

ancillary staff in accordance with LAL policies, including interviewing,

assessing and appointments

Ensure that you are cognisant of all LAL IT systems including Infospeed

Class, LAN and other third party software

Obtain all necessary equipment and expertise for the effective

management and operation of all summer schools

Develop, create and publish all documentation consistent with the running

of effective summer schools in conjunction with the LAL Language Centres

(LALLC) Design and Communication department

Provide coherent and consistent leadership to all summer school Centre

Managers and all staff line-managed by the same

Obtain all necessary information from within LALLC, the summer school

providers and outside agencies to guarantee a smooth operation

Provide sufficient training, including, but not exclusively, detailed briefings

on IT, Child Safe-guarding, financial management, to all contracted staff in

advance of their arrival at the summer school

Understand fully the extent and limitations of the contract of premises and

facilities hire existing between LAL Summer Schools and the summer school

providers

Understand fully the extent and limitations of LALLC literature including

brochures, published prices, job descriptions, work manuals and work

sheets

Ensure safeguarding provisions are in place at all times in line with LAL’s

Safeguarding policy. and British Council Accreditation standards.

Liaise with summer school provider management, catering, maintenance

and administrative staff in advance, after and during the term of hire to

guarantee a smooth operation for the current and subsequent years.

Establish systems, in consultation with LALLC IT department, for the

management of the course including IT provision in the schools and

telephonic communication, to include the setting up of a course office.

Maintain systems for the managing of student pocket money, valuables,

passports and flight tickets.

Manage the allocation of accommodation in line with agreed client

preferences and LAL policy.

Manage the group capacity management sheets according to LAL and

market requirements.

Liaise and work with Admissions and the Commercial Department to obtain

essential information relating to bookings.

Ensure that all arrangements are in place with regard to the cleaning and

preparation of bedding, laundry and the maintenance of personal hygiene.

Ensure, where necessary, that local social and medical services are aware of

the course and its operations and that arrangements are in place in the

event of illness and injury or any other emergencies.

Ensure the satisfactory provision of food and drink to our clients

throughout the term of stay.

Manage and report financial expenditure to the Head of UK Operations.

Be responsible for the school expenditure of petty cash in support of the

course as managed by Office Managers and ensure all sums are spent wisely

and accounted for.

Be responsible for the financial administration for all summer schools to

include arranging debit cards or alternative payment systems for Centre

Managers.

Oversee and ensure the recruitment and provision of Host Homes for the

schools that require them.

Oversee the provision of the activity programme as managed at the schools

by Leisure Managers in keeping with client expectations, budget

constraints, contract limitations and published provisions.

Oversee the provision of the academic programme as managed by the

school Academic Managers, in consultation with the LAL Summer Schools

designated Head of YLs , in keeping with client expectation, contract

limitations and published provisions.

Oversee and co-ordinate smooth airport transfers to and from the summer

schools.

Ensure proper discipline is maintained throughout the duration of the

course.

Manage the stock and provisions throughout the duration of the course

and account for any loss and damage.

Ensure any and all complaints are handled to the mutual satisfaction of LAL

and the client.

To handle the school on-call phone on a rota basis

Carry out any other duties that may be reasonably assigned by the

Executive Manager UK or Head of UK Operations

Undertake any additional duties as required by the business

Person Specification:

Essential

Education, Training and Knowledge

a) A Level Standard or equivalent

Relevant Work Experience

a) 3 years’ previous management experience

b) Experience working with young people (under 18s)

c) Working in a residential summer school

Skills and Abilities

a) High customer service ethic

b) Utmost flexibility

c) Driving licence

d) Contract negotiation skills

e) Financial acumen

f) Excellent man-management skills

g) Good knowledge of current UK HR legislation

h) In depth knowledge of current UK child protection and safety legislation and procedures

i) Good knowledge of Microsoft© Office 2010 or later

j) Ability to work as part of a team

Physical Requirements

a) Able to meet the requirements of the job

Other Attributes

a) Willingness to work non-standard hours when required to meet the needs of the business, including evening and weekends, especially during the summer months

Desirable

Education, Training and Knowledge

a) Degree qualification or equivalent

b) CELTA, Trinity TESOL or DELTA qualification

c) Ability to speak another language in addition to English at least conversationally

Relevant Work Experience

a) 3 years’ experience working with young people in an EFL background

b) Recruitment and/or project management

c) Previous experience in a similar role in the UK

Skills and Abilities

a) Knowledge of at least one foreign language

b) Good understanding of foreign cultures


How to apply

Please ensure that you meet the requirements in the Job Description and Person Specification before applying. You can apply on-line using the link below, or download and complete an application form.
 

On-line application form

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