Driver Guide

Driver Guide

Summary:

LAL Torbay is looking for an enthusiastic, reliable and energetic individual to provide full guided tours for all students and to undertake airport transfers. The successful person should make all tours varied and interesting for the students whilst ensuring the safe welfare of the students at all times.

Important

Candidates must have the below as part of their driving licence:

  • Full clean driving licence with a D1 classification and PSV entitlement – without a ‘101 restriction’ next to it (Not for Hire or Reward)
  • Drivers CPC

Location:

LAL Torbay, Paignton

Line Manager:

Operations Manager

Main Responsibilities and Tasks:

  • Ensure that the vehicle, whether company or chartered, is checked for roadworthiness before each journey.
  • Collect all relevant information and documentation needed for each tour or airport transfer from office.
  • Clean and re-fuel as required before and/or after use.
  • Remain friendly and professional to all LAL students, partners and third party suppliers.
  • Ensure enjoyment and safety of students at all times.
  • Provide an informative service on each tour.
  • Drive within the guidelines and laws of the country. Note that any penalty notice or fine incurred by the driver due to negligence on the part of the driver will be paid by the driver.
  • Take sales staff on visits of the local area and to the summer schools with agents.
  • Report immediately any vehicle faults or accidents to the line manager or the Operations Manager both verbally and in writing.
  • Any additional duties as required by the business.

Person Specification:

Essential

  • Full clean driving licence (D1 classification with a PSV entitlement)
  • Drivers CPC
  • GCSE Grade C or equivalent in Maths and English
  • Good level of spoken English
  • To be able to communicate with people on all levels
  • Organised
  • Ability to work on own initiative as well as part of a team
  • Calm under pressure
  • Friendly and outgoing
  • Commitment to providing excellent customer service
  • Enhanced DBS clearance, or willingness to obtain, suitability to work with children
  • Willingness to work flexible hours, evening and weekend work

Desirable

  • First Aid certificate
  • A level standard of equivalent
  • Experience working in a similar position
  • Ability to speak in languages other than English
  • Good knowledge of local area

Job Type: Permanent with full or part time hours depending on the time of year.

Excursion Coordinator

Line Manager:                     

Leisure Manager 

Hours of Work/Employment Agreement Type:

Your normal hours of work are 48 per week over a five and a half day week. You may be required to work additional hours when requested to meet the needs of the school. This position involves working weekends and other unsocial hours. 

Responsibilities & Tasks 

    • To live on-site, board and lodging provided as part of the salary package, from three days prior to the start of the course until the last contracted day (which will include the night after students have left).
    • To participate fully in all aspects of the induction period prior to the start of the course. This may include the unpacking, inventorying and setting up of all summer school offices.
    • To participate fully in the closing down of the summer school the day after all students have left.
    • To lead a team of Activity Staff on excursions and airport transfers.
    • To lead and assist with arrival and departure airport transfers.
    • To be jointly responsible with the Leisure Manager for the smooth running of the excursion program.
    • To assist the Leisure Manager in coordinating airport transfers to and from the summer school.
    • To assist the Leisure Manager in the allocation of staff to the excursion and transport program.
    • To assist the Leisure Manager in all aspects of planning and delivering the excursion program.
    • To help organize and conduct daily assemblies to ensure students and IGLs gain maximum benefit from the excursion program.
    • To administrate social media pages as directed by Leisure Manager.
    • To accompany and lead students on excursions, ensuring their well-being and safety.
    • To occasionally deputize for the Leisure Manager and be responsible for the leisure program during that time.
    • To actively encourage students to take a full part in the leisure program.
    • To assist in daily administrative and pastoral tasks as requested by line management, including meal monitoring.
    • To assist students in being on time for meals, transport arrangements and all planned activities.
    • Lead a daily briefing scheduled to take place at the end of every working day (approximately 11pm).
    • To assist all students, International Group Leaders and LAL agents to derive the maximum benefit from the course.
    • To organize and supervise weekly IGL excursions.
    • To assist House Parents, where necessary, in ensuring students are in their accommodation on time for bed.
    • To act in a seemly and professional manner with all of LAL’s agents, clients and staff and not to engage in any activity which may bring LAL or the designated host school into disrepute.
    • To wear a uniform for activities/sports and excursions. Any uniform supplied by LAL is to be returned at the end of the course.
    • To carry out any other duties as may be reasonably assigned by the Center Manager or Leisure Manager.
    • To deal with all student, IGL and University representatives’ issues, complaints and suggestions in a positive and effective manner and in adherence with the relevant LAL policies and procedures.
    • To read and be fully conversant with the staff handbook, relevant Child Protection issues and all pertinent CEA requirements prior to the start of the period of employment (documents supplied prior to start of employment). 

Person Specification:

The letters in brackets denote how LAL will establish if you meet our criteria and how that will be determined. The letters have the following meaning: (A) = Application Form, (I) = Interview, (R) = Reference and (T) = Test. 

E.g. experience of working with young people will be determined by the information provided by the candidate on the application form (A) and through questions at Interview (I) 

Essential

Education, Training and Knowledge

a) High School Diploma, GED or equivalent (A)

b) Strong command of the English Language (A/I)

c) Good knowledge of excursions and airport transfers (A/I/T) 

Relevant Work Experience

a) Experience of working with young people (A/I/R)

 Skills and Abilities

a) Ability to both lead and support a team (A/I)

b) Responsible approach to working with juniors (I/R)

c) Ability to work under pressure and supervise a team (A/I)

d) Dynamic ‘can do’ approach to work (A/I)

e) Endless energy and enthusiasm (A/I)  

Other Attributes

a) Excellent communication skills (A/I)

b) Some knowledge of foreign cultures (A/I)

c) Interest in activities and local culture (A/I)

d) Satisfactory criminal background check or equivalent (A/R) 

Desirable

Education, Training and Knowledge

a) First Aid Certificate/Life Guard Certificate (A)

b) Good knowledge of the local area (A/I)

c) Computer literate (A)

d) Driving license (A) 

Relevant Work Experience

a) Previous Summer School experience (A/I)

b) At least 1 year’s work experience in a similar role (A/I)  

Skills and abilities

a) Good working knowledge of at least one foreign language (A)  

In the event of a successful interview, the applicant will be offered the position and a reply in the first instance either by email or in writing will be required.  

Activity Leaders at LAL Boca Raton are required to attend a life guard course prior to the start of their employment (paid for by LAL) if not already lifeguard certified. 

A formal offer, confirming location, hours, dates and remuneration will be sent upon receipt of your email acceptance of the position. This will need to be signed and posted and/or scanned and emailed by return. 

Any offer of work is subject to a face-to-face interview on arrival, a satisfactory background check or equivalent and favorable references (all references will ask specifically whether there is any reason why you should not be employed in situations where you will have responsibility for, or substantial access to, persons under 18). 

An electronic version of the employee handbook, containing the general terms and conditions of employment, will be made available in advance, with acceptance of these terms to be signed at induction on your first day. 

Employment Agreement is considered fulfilled upon completion of an appraisal and all requisite feedback forms.

 

Leisure Manager

Line Manager:                     

Center Manager 

Hours of Work/Employment Agreement Type:

Your normal hours of work are 48 per week over a five and a half day week. You may be required to work additional hours when requested to meet the needs of the school. This position involves working weekends and other unsocial hours. 

Responsibilities & Tasks

    • To attend an expenses-paid induction period prior to the beginning of the employment agreement (date and location dependent on Summer School) and to have read and be fully conversant with the employee handbook prior to the start of the period of employment (documents supplied prior to start of employment)*.
    • To live on-site, board and lodging provided as part of the salary package, from six days prior to the start of the course until the last contracted day (which will include the night after students have left).
    • To participate fully in all aspects of the induction period prior to the start of the course. This may include the unpacking, inventorying and setting up of all summer school offices.
    • To participate fully in the closing down of the summer school the day after all students have left.
    • To be apprised of all planned activity, excursion and transport information from within LAL, the host school and outside agencies to guarantee a smooth operation.
    • To liaise with the Activity Coordinator and Excursion Coordinator in order to ensure the delivery of a well-organized leisure program.
    • To brief Activity Staff on all aspects of their responsibilities, including detailed briefings to all contracted staff in advance of their activities, excursions and/or transfers.
    • To liaise with transport and leisure venue providers, catering, maintenance and administrative staff in advance and during the term of hire to guarantee the smooth and safe operation of all activities.
    • To assist the Center Manager/GM of Young Learner Programs in all arrangements ensuring the safe arrival and transfer of students to the summer school and the safe delivery of the same students through immigration controls upon departure.
    • To oversee all arrangements concerning sporting and non-sporting activities, ensuring all students are able to enjoy a varied and well-balanced activity program and all staff are aware of their duties and obligations before each activity/excursion/transfer commences.
    • To follow and/or adapt where necessary the prescribed activity program in full, making additional activities available upon request.
    • To manage the leisure staff as necessary to ensure all policies/procedures and deadlines are adhered to.
    • To manage the allocation of staff to the activity and transport program in liaison with other senior members of summer school staff.
    • To adjust excursion and transport booking numbers up or down in accord with student numbers.
    • To create a working relationship with the Leisure Manager, where both managers will be responsible for the completion of the following spreadsheets:
      • Transfers Reconciliation Sheet
      • Activities and Excursions Reconciliation Sheets
      • Optional Excursions Register
    • To actively promote the welfare of LAL clients, including agents, students and International Group Leaders at all times.
    • To act in a seemly and professional manner with all of LAL’s agents, clients and staff and not to engage in any activity which may bring LAL or the designated host school into disrepute.
    • To dress in a manner commensurate with the roles demanded of the position; smart casual for the office, LAL uniform for activities/sports and excursions. Any uniform supplied by LAL is to be returned at the end of the course.
    • To ensure, when not on duty, that the Activity Coordinator and/or the Excursion Coordinator is apprised of all necessary information.
    • To deal with all student, IGL and University representatives’ issues, complaints and suggestions in a positive and effective manner and in adherence with the relevant LAL policies and procedures.
    • To occasionally deputize for the Center Manager in his/her absence.
    • To carry out any other duties as may be reasonably assigned by the Center Manager.

Person Specification:

The letters in brackets denote how LAL will establish if you meet our criteria and how that will be determined. The letters have the following meaning: (A) = Application Form, (I) = Interview, (R) = Reference and (T) = Test.

E.g. experience of working with young people will be determined by the information provided by the candidate on the application form (A) and through questions at Interview (I). 

Essential

Education, Training and Knowledge

a) High School Diploma, GED or equivalent (A)

b) Computer literate with emphasis on Microsoft Word, Outlook & Excel (A/I/T)

c) A good understanding of child welfare (A/I)

d) Good knowledge of either sports and/or arts & crafts activities (A/I/T)  

Relevant Work Experience

a) At least 1 year of experience in a summer school environment (A/I/R)

b) Experience working with young people (A/I/R)  

Skills and Abilities

a) Meticulous and thorough approach to work (A/I)

b) Effective people management skills (A/I)

c) Dynamic ‘can do’ approach to work (A/I)

d) Strong time management skills (A/I)

e) Excellent communication skills and a team mentality (A/I)

(f) Ability to work calmly and effectively under pressure and to tight deadlines (A/I)  

Other Attributes

a) Willingness to work non-standard hours when necessary (A/I)

b) Proactive attitude towards closing sales (A/I)

c) Responsible approach to working with juniors (A/I)

d) Interest in local and foreign culture (A/I)

e) Satisfactory criminal background check or equivalent (A/R) 

Desirable

Education, Training and Knowledge

a) Understanding of transport logistics (A/I)

b) Some knowledge of airports, unaccompanied minor and immigration issues (A/I)

c) Good working knowledge of at least one foreign language (A/I)

d) Good knowledge of the area surrounding the school (A/I)

e) First Aid certificate/Life Guard certificate (A)  

Relevant Work Experience

a) At least 1 year of experience in a senior role directly concerned with logistics or similar (A/I)

b) At least 1 year of experience managing activities (A/I)  

Skills and Abilities

a) Driving license (A)  

In the event of a successful interview, the applicant will be offered the position and a reply in the first instance either by email or in writing will be required. A formal offer, confirming location, hours, dates and remuneration will be sent upon receipt of your email acceptance of the position. This will need to be signed and posted and/or scanned and emailed by return. 

Any offer of work is subject to a face-to-face interview on arrival, a satisfactory background check or equivalent and favorable references (all references will ask specifically whether there is any reason why you should not be employed in situations where you will have responsibility for, or substantial access to, persons under 18). 

An electronic version of the employee handbook, containing the general terms and conditions of employment, will be made available in advance, with acceptance of these terms to be signed at induction on your first day. Employment Agreement is considered fulfilled upon completion of an appraisal and all requisite feedback forms. 

Employment Agreement is considered fulfilled upon completion of an appraisal and all requisite feedback forms.