Head of Administration

LAL Language Centres is a well-established, international English language provider for adults and juniors, forming part of a large German group company. We are looking for a talented, highly analytical and well-organised individual to assume the role of ‘Head of Administration’, whose job it will be to manage and optimise the company’s Human Resources, internal administration including Health & Safety and Insurance, and provide legal secretarial duties.

This is a senior management role and will report directly to the CEO.

Job Title:

Head of Administration

Line Manager:

Chief Executive Officer


LAL Language Centres Holding, Twickenham


Working in support of the management team, to manage and optimise LAL Language Centres Holding Ltd’s Human Resources, internal administration and legal compliance.

Main Responsibilities and Tasks:

  • Be responsible for the company’s full legal compliance with specific regard to:
  • Privacy & data protection
  • Employment law
  • Contractual law
  • Health and safety
  • International corporate and insurance
  • Trademark & Copyright
  • Maintain, update, and enforce the company’s internal policies & procedures
  • Optimise the efficiency and fluency of the company’s administration and time management
  • Research, develop, initiate and execute updates and improvements to the company’s administration
  • Directly oversee and optimise the company’s Human Resource function and staff training

Person Specification:



  • Educated to NQF Level 7


  • Senior strategic role for a seven figure+ turnover company
  • Comfortable and capable in an international corporate environment
  • Significant cross-cultural experience
  • At least 5 years in similar role

Skills, Knowledge and Abilities

  • Microsoft Office including good knowledge of using and creating spreadsheets
  • High Customer Service ethic
  • A good understanding of UK commercial law

Personal Attributes

  • Able to meet physical requirements of job
  • Highly analytical, thorough, outcome motivated
  • Able to work flexible/unsocial hours
  • Undertake extensive & frequent international travel



  • Transferable skills to educational tourism.

Skills, Knowledge and Abilities

  • At least one foreign language
  • A good understanding of international commercial law

Competitive salary offered.

Closing date for applications: Friday 23rd November 2018.

Job Type: Permanent

Academic Manager

Line Manager:                      

Deputy Center Manager / Center Manager

Hours of Work/Employment Agreement Type:

Your normal hours of work are 48 per week over a five and a half day week. You may be required to work additional hours when requested to meet the needs of the school. This position involves working weekends and other unsocial hours.

Responsibilities & Tasks

    • To attend an expenses-paid induction period prior to the beginning of the employment agreement (date and location dependent on Summer School) and to have read and be fully conversant with the employee handbook, relevant Child Protection issues and all pertinent CEA requirements prior to the start of the period of employment (documents supplied prior to start of employment).
    • To live on-site, board and lodging provided as part of the salary package, from six days prior to the start of the course until the last contracted day (which will include the night after students have left). ). It may also be possible for the Academic Manager to live off-site if access to the Summer School is convenient.
    • To participate fully in all aspects of the induction period prior to the start of the course. This may include the unpacking, inventorying and setting up of all summer school offices.
    • To participate fully in the closing down of the summer school the day after all students have left.

Academic Manager

    • To brief teachers on all aspects of their responsibilities.
    • To organise and carry out training sessions for teachers.
    • To observe lessons and give teachers feedback.
    • To manage the academic staff as necessary to ensure all policies/procedures and deadlines are adhered to.
    • To administer the placement testing and class allocation of all students.
    • To maintain accurate class lists for all students and manage changes appropriately and promptly.
    • To maintain accurate and up-to-date records of work, classroom registers, lesson plans and any other administrative records as required by the CEA and ensure that teachers do the same.
    • To administer, explain and follow the prescribed syllabus and develop strategies for successful learning outcomes in accordance with directives from the Center Manager and the OM of Young Learner Programs.
    • To work with the Center Manager in ensuring the teachers rota is adequate for the needs of the academic syllabus.
    • To administer the issuing of individual student reports and attendance certificates to all students.
    • To submit to periodic classroom inspections by line management and the CEA.
    • To issue end-of-course employee feedback forms on the summer school and submit to appraisals by line management.
    • To appraise all members of the teaching staff and submit reports to the Center Manager.
    • To cover for teachers in the event of their sickness and/or absence, i.e. to prepare and teach dynamic and communicative lessons across a range of levels to multinational classes comprising students aged 12 – 18 years.
    • To plan and teach conversation classes for International Group Leaders.


    • To protect the property and equipment of the designated host school and LAL, maintaining security and avoiding loss and/or damage in the residences.
    • To act in a seemly and professional manner with all of LAL’s agents, clients and staff and not to engage in any activity which may bring LAL or the designated host school into disrepute.
    • To dress in a manner commensurate with the roles demanded of the position; smart casual for the office and teaching. Any uniform supplied by LAL is to be returned at the end of the course.
    • To ensure that all teachers are actively linking the academic program with the leisure program through meaningful activities in the classroom.
    • To deal with all student, IGL and University representatives’ issues, complaints and suggestions in a positive and effective manner and in adherence with the relevant LAL policies and procedures.

Person Specification:

The letters in brackets denote how LAL will establish if you meet our criteria and how that will be determined. The letters have the following meaning: (A) = Application Form, (I) = Interview, (R) = Reference and (T) = Test.

E.g. previous summer school experience will be determined by the information provided by the candidate on the application form (A) and through questions at Interview (I)


Education, Training and Knowledge

  •  a) Educated to degree level or equivalent (A)
  •  b) Current teaching qualification, Cambridge CELTA or Trinity TESOL certificate, or equivalent (A)
  • c) Computer literate with emphasis on Microsoft Word & Excel (A/I/T)
  • d) Knowledge of Young Learner’s ELT materials (A/I)

Relevant Work Experience

  • a) Minimum three years’ experience teaching (A/I/R)
  • b) Previous summer school experience (A/I)
  • c) Minimum one year’s experience of teaching juniors (A/I)

Skills and Abilities

  • a) Effective people management skills (A/I)
  • b) Dynamic ‘can do’ approach to work (A/I)
  • c) Excellent communication and proven management skills (A/I)
  • d) Responsible approach to working with juniors (A/I/R)
  • e) Ability to work under pressure (A/I)

Other Attributes

  • a) Willingness to work non-standard hours when necessary (A/I)
  • b) Some knowledge of foreign cultures (A/I)
  • c) Satisfactory background check or equivalent (A)


Education, Training and Knowledge

  • a) DELTA or Trinity Diploma or equivalent (A)
  • b) Good working knowledge of at least one foreign language (A/I)

Relevant Work Experience

  • a) Previous experience in academic management at ADOS/Senior Teacher level (A/I/R)
  • b) Proof of materials development (A/I)

Skills and abilities

  • a) Driving licence (A)

In the event of a successful interview, the applicant will be offered the position and a reply in the first instance either by email or in writing will be required. A teaching session is comprised of 2 x 90 minute lessons.

A formal offer, confirming location, hours, dates and remuneration will be sent upon receipt of your email acceptance of the position. This will need to be signed and posted and/or scanned and emailed by return.

Any offer of work is subject to a face-to-face interview on arrival, a satisfactory background check or equivalent and favourable references (all references will ask specifically whether there is any reason why you should not be employed in situations where you will have responsibility for, or substantial access to, persons under 18).

An electronic version of the employee handbook, containing the general terms and conditions of employment, will be made available in advance, with acceptance of these terms to be signed at induction on your first day.

Employment Agreement is considered fulfilled upon completion of an appraisal and all requisite feedback forms.