Summer Schools Operations Co-ordinator

LAL, having recently celebrated over 30 years in the industry, is a well-established, international English language provider for adults and juniors, supported by a large German parent company. We are looking for a talented Summer Schools Operations Co-ordinator whose job will be to take on all aspects of our Summer Schools Operations, to include Student Welfare, Leisure and Accommodation.

 

Job Title:

UK Summer Schools Operations Co-ordinator

 

Line Manager:

UK Summer Schools Operations Manager

 

Location:

LAL London, Allied House, 29-39 London Road, Twickenham, Middlesex, TW1 3SZ

 

Hours of work/contract type:

37.5 hours per week/permanent

 

Summary:

The purpose of the role is to offer operational support to UK Summer Schools. The main responsibilities of this role is the preparation of the leisure programme for all summer centres and the recruitment and organisation of Homestay hosts for our UK Summer Schools programme.

Main Responsibilities and Tasks:

  • Assisting the Summer Schools Operations Manager (SSOM) in all aspects of preparing, organising and running the summer school.
  • Preparing and organising all aspects of the leisure programmes.
  • Supporting the Operations Manager in ensuring the provision of welfare to students is in keeping with client expectations, contract limitations, published provisions as well as HSE/British Council/Accreditation UK/English UK requirements
  • Developing in depth knowledge of the LAL UK Summer Schools portfolio including the sites, facilities, programmes and unique selling points.
  • Being active in providing and creating improvements to all aspects of the Summer Schools product.
  • Assisting in the induction and training of all seasonal staff.
  • Being available and prepared to manage a centre during the operational
  • months should the need arise.
  • Providing support and guidance to all staff during the summer.
  • Maintaining efficient and effective record-keeping, ensuring that all documentation is organised and accessible.
  • Being proactive in encouraging communication between relevant parties and ensuring that tasks are seen through to their conclusion.
  • Acting in a seemly and professional manner with all of LAL’s agents, clients and staff and not to engage in any activity which may bring LAL or the designated Summer School into disrepute.
  • Dressing in a manner commensurate with the roles demanded of the position; in keeping with LAL dress code.
  • Reading and being fully conversant, at the start of the period of employment, and to keep up-to-date, with all pertinent legal & British Council/Accreditation UK/English UK/YL EUK requirements.
  • Becoming fully conversant with relevant HR procedures including the effect of Child Protection legislation on the Summer Schools operation.
  • Keeping abreast of all relevant legislation and regulation in relation to the Homestay programme.
  • Liaising with the Operations Manager on a daily basis and act as a hub for all communication, ensuring all messaging flows promptly.
  • Assisting, where available with any general duties that may be required from LAL London and to hold school welfare phone when required (additional remuneration).
  • Supporting transfers processes during the summer.
  • Carrying out any other duties that may be reasonably assigned by management.

 

Person Specification:

(Essential)

 

Education, Training and Knowledge

  • A Level Standard or equivalent
  • Knowledge of British Council Accreditation requirements relating to   provision for young learners

 

Relevant Work Experience

  • General office administration experience
  • Experience of working in the Summer School Industry
  • Experience of using the full range of Microsoft Office Suite

 

Skills and Abilities

  • Knowledge and experience of foreign cultures
  • Accuracy and attention to detail, particularly when working to tight deadlines
  • Ability to work on own initiative as well as part of a team
  • Excellent communication skills

 

Physical Requirements

  • Able to meet the requirements of the job (e.g. stock maintenance)

 

Other Attributes

  • Willingness to work non-standard hours when necessary
  • Can-do attitude and enthusiasm towards the role
  • Enhanced DBS disclosure – clear
  • Full clean driving licence

 

(Desirable)

 

Education, Training and Knowledge

  • Degree qualification or equivalent
  • First Aid Certificate
  • Safeguarding certificate
  • Fire Safety certificate

 

Relevant Work Experience

  • Language School Experience
  • Experience of working in a similar position
  • Experience of working in a residential setting
  • Experience of managing a leisure programme for young learners

 

Skills and Abilities

  • Ability to speak and write in languages other than English
  • Knowledge of Microsoft Office 365

 

Recruitment Co-ordinator (USSS & YLP)

Line Manager:             

US Young Learner Operations Manager

Hours of Work/Employment Agreement Type:

Your normal hours of work are 40 per week over a five day week. You may be required to work additional hours when requested to meet the needs of the school.

Responsibilities & Tasks

    • Assist the US Young Learner Operations Manager in all aspects of preparing & organising the summer school and young learner programs.
    • Co-ordinate administration and communication regarding the recruitment, assessment and selection of all staff (Academic, Leisure, Welfare and Senior) for all Summer School and young learner programs.
    • To be fully conversant with relevant HR procedures for staff recruitment, including staff assessment and selection.
    • To conduct formal face-to-face or telephone interviews using a scoring matrix to assess suitability of candidates for all positions within the summer school and young learner programs.
    • To maintain accurate records connected to the recruitment of staff including the drawing up of employment agreements and ensuring these agreements are signed prior to commencement of candidates’ employment.
    • To ensure staff have all qualifications necessary for employment, including formal academic/leisure/welfare qualifications, identity documents and visa/right to work documents.
    • To ensure all communication between LAL and confirmed/prospective employees is dealt with in an efficient, professional and effective manner.
    • To request references for all new employees before they commence employment with LAL and the subsequent management and retention of references.
    • Providing written and/or verbal references for current and past employees of LAL Summer Schools and Young Learner Programs as requested.
    • Proof-reading & editing of any summer school and young learner program materials deemed necessary.
    • To be vigilant in providing and creating improvements to all aspects of the Summer School and Young Learner Program remit.
    • To liaise with the US Young Learner Operations Manager on a daily basis and act as a hub for all communication, ensuring all messaging flows promptly.
    • To act in a seemly and professional manner with all of LAL’s agents, clients and staff and not to engage in any activity which may bring LAL or the designated Summer School or Young Learner Program into disrepute.
    • To dress in a manner commensurate with the roles demanded of the position; in keeping with LAL dress code.
    • To carry out any other duties that may be reasonably assigned by the US Young Learner Programs Operations Manager.

Person Specification:

The letters in brackets denote how LAL will establish if you meet our criteria and how that will be determined. The letters have the following meaning: (A) = Application Form, (I) = Interview, (R) = Reference and (T) = Test.

E.g. experience of working with young people will be determined by the information provided by the candidate on the application form (A) and through questions at Interview (I)

Essential

Education, Training and Knowledge

  • a) College Degree (A)
  • b) Strong command of the English Language (A/I)
  • c) Good knowledge of the summer school industry (A/I/T)
  • d Computer literate, with a specific focus on Microsoft excel (A)

Relevant Work Experience

  • a) At least 3 years’ experience of working in a summer school setting (A/I/R)

Skills and Abilities

  • a) Must work well as part of a team (A/I)
  • c) Ability to work under pressure (A/I)
  • d) Dynamic ‘can do’ approach to work (A/I)
  • e) Endless energy and enthusiasm (A/I)

Other Attributes

  • a) Excellent communication skills (A/I)
  • b) Some knowledge of foreign cultures (A/I)
  • d) Satisfactory criminal background check or equivalent (A/R)

Desirable

Education, Training and Knowledge

  • a) Driving license (A)
  • b) Office administration experience
  • c) Knowledge of employment law in Florida, New York and Massachusetts.

Other Attributes

  • a) Willing to travel

In the event of a successful interview, the applicant will be offered the position and a reply in the first instance either by email or in writing will be required.

A formal offer, confirming location, hours, dates and remuneration will be sent upon receipt of your email acceptance of the position. This will need to be signed and posted and/or scanned and emailed by return.

Any offer of work is subject to a face-to-face interview on arrival, a satisfactory background check or equivalent and favourable references (all references will ask specifically whether there is any reason why you should not be employed in situations where you will have responsibility for, or substantial access to, persons under 18).

An electronic version of the employee handbook, containing the general terms and conditions of employment, will be made available in advance, with acceptance of these terms to be signed at induction on your first day.

Employment Agreement is considered fulfilled upon completion of an appraisal and all requisite feedback forms.

 

Assistant Welfare Manager/House Parent

Line Manager:                      

Welfare Manager

Hours of Work/Employment Agreement Type:

Your normal hours of work are 48 per week over a five and a half day week. You may be required to work additional hours when requested to meet the needs of the school. This position involves working weekends and other unsocial hours.

Responsibilities & Tasks

    • To live on-site (in shared accommodation), board and lodging provided as part of the salary package, from three days prior to the start of the course until the last contracted day (which will include the night after students have left).
    • To participate fully in all aspects of the induction period prior to the start of the course. This may include the unpacking, inventorying and setting up of all summer school offices.
    • To participate fully in the closing down of the summer school the day after all students have left.
    • To carry out all tasks concerned with the setting up, administration and closing down of the course as advised by line management.


Assistant Welfare Manager / House Parent

    • To assist students in all aspects of personal hygiene, including laundry, maintaining order and cleanliness and the upkeep of their accommodation.
    • To assist the Welfare Manager in all elements of pastoral care, especially making arrangements to benefit students who are unwell, homesick or otherwise inconvenienced.
    • To manage the residence, ensuring that it is a welcoming and functioning environment and assisting in allocating students to rooms.
    • To be responsible for security within your designated residence.
    • To supervise the laundering of students’ clothes.
    • To protect the property and equipment of the designated Summer School and LAL, maintaining security and avoiding loss and/or damage in the residences.
    • To assist students in getting up, being on time for meals, lessons, transport arrangements and all planned activities.
    • To assist in ensuring students go to bed on time and that order is kept at night times.
    • To actively discourage students from engaging in improper behaviour to include sexual liaisons, bullying, rowdiness, or any other activity which could be of harm to other students or bring LAL or the Summer School into disrepute.
    • To assist and participate where and when necessary in the leisure program, including accompanying students on excursions.
    • Attend a daily briefing scheduled to take place at the end of every working day (approximately 11pm).
    • To actively encourage students to take a full part in the leisure program.

General

    • To act in a seemly and professional manner with all of LAL’s agents, clients and staff and not to engage in any activity which may bring LAL or the designated Summer School into disrepute.
    • To dress in a manner commensurate with the roles demanded of the position; appropriate clothing for activities/sports and excursions. Any uniform supplied by LAL is to be returned at the end of the course.
    • To carry out any other duties as may be reasonably assigned by the Center Manager, Welfare Manager or Leisure Manager.
    • To deal with all student, IGL and University representatives’ issues, complaints and suggestions in a positive and effective manner and in adherence with the relevant LAL policies and procedures.
    • To read and be fully conversant with the staff handbook, relevant Child Protection issues and all pertinent CEA requirements prior to the start of the period of employment (documents supplied prior to start of employment).

Person Specification:

The letters in brackets denote how LAL will establish if you meet our criteria and how that will be determined. The letters have the following meaning: (A) = Application Form, (I) = Interview, (R) = Reference and (T) = Test.

E.g. understanding of children’s welfare will be determined by the information provided by the candidate on the application form (A) and through questions at Interview (I)


Essential

Education, Training and Knowledge

  • a) A good understanding of children’s welfare (A/I/R)
  • b) Good knowledge of either sports and/or arts & crafts/performing arts (A/I)
  • c) A strong command of English (A/I)
  • d) Some knowledge of foreign cultures (A/I)

Relevant Work Experience

  • a) Experience with and a responsible approach to working with young people (A/I/R)

Skills and abilities

  • a) Dynamic ‘can do’ approach to work (A/I)
  • b) Endless energy and enthusiasm (A/I)
  • c) Ability to work under pressure and be adaptable (A/I)
  • d) Ability to work on own initiative as well as part of a team (A/I)

Other Attributes

  • a) Excellent communication skills (A/I)
  • b) Satisfactory criminal background check or equivalent (A

Desirable

Education, Training and Knowledge

  • a) High School Diploma, GED or equivalent (A)
  • b) Good working knowledge of at least one foreign language (A)
  • c) First Aid Certificate/Life Guard Certificate (A)
  • d) Computer literate (A/I)
  • e) Driving Licence (A)

Relevant Work Experience

  • a) Experience in a Summer School environment (A/I)

Skills and Abilities

  • a) Ability to speak and write in languages other than English (A/I)

In the event of a successful interview, the applicant will be offered the position and a reply in the first instance either by email or in writing will be required.

House Parents will be required to attend a First Aid Course (paid for by LAL) unless they can provide a valid First Aid Certificate.

A formal offer, confirming location, hours, dates and remuneration will be sent upon receipt of your email acceptance of the position. This will need to be signed and posted and/or scanned and emailed by return.

Any offer of work is subject to a face-to-face interview on arrival, a satisfactory background check or equivalent and favourable references (all references will ask specifically whether there is any reason why you should not be employed in situations where you will have responsibility for, or substantial access to, persons under 18).

An electronic version of the employee handbook, containing the general terms and conditions of employment, will be made available in advance, with acceptance of these terms to be signed at induction on your first day.

Employment Agreement is considered fulfilled upon completion of an appraisal and all requisite feedback forms.

 

Welfare Manager

Line Manager:                      

Deputy Center Manager / Center Manager

Hours of Work/Employment Agreement Type:

Your normal hours of work are 48 per week over a five and a half day week. You may be required to work additional hours when requested to meet the needs of the school. This position involves working weekends and other unsocial hours.

Responsibilities & Tasks

    • To attend an expenses-paid induction period prior to the beginning of the employment agreement (date and location dependent on Summer School) and to have read and be fully conversant with the employee handbook, relevant Child Protection issues and all pertinent CEA requirements prior to the start of the period of employment (documents supplied prior to start of employment).
    • To live on-site, board and lodging provided as part of the salary package, from six days prior to the start of the course until the last contracted day (which will include the day after students have left).
    • To participate fully in all aspects of the induction period prior to the start of the course. This may include the unpacking, inventorying and setting up of all summer school offices.
    • To participate fully in the closing down of the summer school the day after all students have left.

Welfare Manager

    • To deal with and be responsible for the individual welfare needs of every student in the summer school.
    • To brief House Parents of their responsibilities and then both lead and support them throughout the course.
    • To be responsible for collecting and organizing all student Welfare Forms (all students should have a Welfare Form).
    • To be responsible for distributing insurance cards to all students and communicating effectively with the insurance company.
    • To advise students on coping and dealing with unfamiliar situations.
    • To be on call for any welfare problems.
    • To ensure proper discipline is maintained throughout the duration of the course.
    • To communicate any welfare problems to the Center Manager.
    • To liaise with House Parents to find appropriate solutions to students’ problems.
    • To liaise with International Group Leaders with regard to the welfare of students in their care.
    • To be responsible for allocating students to accommodation houses and rooms, and arranging any student moves, after consultation with Center Manager.
    • To actively ensure that damage is kept to a minimum and all damages are investigated and followed up.
    • To maintain the Accident/Incident Logs regarding any problems or illnesses to students or staff.
    • To check or arrange for classrooms to be checked every morning there are lessons, for student absenteeism.
    • To arrange doctor/dentist/hospital appointments as required and accompanying students accordingly or arranging the same.

General

    • To actively promote the welfare of LAL Summer Schools’ clients, including agents, students, International Group Leaders at all times.
    • To assist all International Group Leaders and LAL agents with regard to their students’ welfare.
    • To actively discourage students from engaging in improper behaviour, including sexual liaisons, bullying, rowdiness or any other activity which could be of harm to other students or bring LAL or the host school into disrepute.
    • To assist House Parents, where necessary, in ensuring students are in their accommodation in time for bed.
    • To act in a seemly and professional manner with all of the school’s agents, clients and staff and not to engage in any activity which may bring LAL or the host school into disrepute.
    • To dress in a manner commensurate with the roles demanded of the position; smart casual for the office, LAL uniform for activities/sports and excursions. Any uniform supplied by LAL is to be returned at the end of the course.
    • To carry out any other duties as may be reasonably assigned by the Center Manager.
    • To deal with all student, IGL and University representatives’ issues, complaints and suggestions in a positive and effective manner and in adherence with the relevant LAL policies and procedures.

Person Specification:

The letters in brackets denote how LAL will establish if you meet our criteria and how that will be determined. The letters have the following meaning: (A) = Application Form, (I) = Interview, (R) = Reference and (T) = Test.

E.g. previous Summer School experience will be determined by the information provided by the candidate on the application form (A) and through questions at Interview (I)

Essential

Education, Training and Knowledge

  • a) High School Diploma, GED or equivalent (A)

Relevant Work Experience

  • a) Previous Summer School experience (A/I/R)
  • b) Experience of working with young people (A/I/R)
  • c) Computer literate with emphasis on Microsoft Word, Outlook & Excel (A/I/T)

Skills and Abilities

  • a) Dynamic ‘can do’ approach to work (A/I)
  • b) Excellent communication skills (A/I)
  • c) Ability to both lead and support a team (A/I)
  • d) A good understanding of children’s welfare (A/I)
  • e) Responsible approach to working with juniors (A/I)
  • f) Ability to work under pressure and be adaptable (A/I)

Other Attributes

  • a) Satisfactory criminal background check or equivalent (A) (A)
  • b) Some knowledge of foreign cultures (A/I)

Desirable

Education, Training and Knowledge

  • a) First Aid certificate (A)

Relevant Work Experience

  • a) Previous summer school experience in a similar role (A/I)
  • b) Experience working in a similar position. (A/I)

Skills and abilities

  • a) Good working knowledge of at least one foreign language (A/I)
  • b) Driving licence

In the event of a successful interview, the applicant will be offered the position and a reply in the first instance either by email or in writing will be required.

A formal offer, confirming location, hours, dates and remuneration will be sent upon receipt of your email acceptance of the position. This will need to be signed and posted and/or scanned and emailed by return.

Any offer of work is subject to a face-to-face interview on arrival, a satisfactory background check or equivalent and favourable references (all references will ask specifically whether there is any reason why you should not be employed in situations where you will have responsibility for, or substantial access to, persons under 18).

An electronic version of the employee handbook, containing the general terms and conditions of employment, will be made available in advance, with acceptance of these terms to be signed at induction on your first day.

Employment Agreement is considered fulfilled upon completion of an appraisal and all requisite feedback forms.

Assistant Welfare Manager/House Parent

Location: (To be discussed at interview and upon job offer)  

LAL Boca Raton                                                       LAL New York                                 

Lynn University                                                       Rose Hill Campus                             

Boca Raton                                                              Fordham University                                  

FL, 33308                                                                  NY, 10458                          

Line Manager:                     

Welfare Manager 

Hours of Work/Employment Agreement Type:

Your normal hours of work are 48 per week over a five and a half day week. You may be required to work additional hours when requested to meet the needs of the school. This position involves working weekends and other unsocial hours.

Responsibilities & Tasks

    • To live on-site (in shared accommodation), board and lodging provided as part of the salary package, from three days prior to the start of the course until the last contracted day (which will include the night after students have left).
    • To participate fully in all aspects of the induction period prior to the start of the course. This may include the unpacking, inventorying and setting up of all summer school offices.
    • To participate fully in the closing down of the summer school the day after all students have left.
    • To carry out all tasks concerned with the setting up, administration and closing down of the course as advised by line management.
    • To assist students in all aspects of personal hygiene, including laundry, maintaining order and cleanliness and the upkeep of their accommodation.
    • To assist the Welfare Manager in all elements of pastoral care, especially making arrangements to benefit students who are unwell, homesick or otherwise inconvenienced.
    • To manage the residence, ensuring that it is a welcoming and functioning environment and assisting in allocating students to rooms.
    • To be responsible for security within your designated residence.
    • To supervise the laundering of students’ clothes.
    • To protect the property and equipment of the designated Summer School and LAL, maintaining security and avoiding loss and/or damage in the residences.
    • To assist students in getting up, being on time for meals, lessons, transport arrangements and all planned activities.
    • To assist in ensuring students go to bed on time and that order is kept at night times.
    • To actively discourage students from engaging in improper behaviour to include sexual liaisons, bullying, rowdiness, or any other activity which could be of harm to other students or bring LAL or the Summer School into disrepute.
    • To assist and participate where and when necessary in the leisure program, including accompanying students on excursions.
    • Attend a daily briefing scheduled to take place at the end of every working day (approximately 11pm).
    • To actively encourage students to take a full part in the leisure program.
    • To act in a seemly and professional manner with all of LAL’s agents, clients and staff and not to engage in any activity which may bring LAL or the designated Summer School into disrepute.
    • To dress in a manner commensurate with the roles demanded of the position; appropriate clothing for activities/sports and excursions. Any uniform supplied by LAL is to be returned at the end of the course.
    • To carry out any other duties as may be reasonably assigned by the Center Manager, Welfare Manager or Leisure Manager.
    • To deal with all student, IGL and University representatives’ issues, complaints and suggestions in a positive and effective manner and in adherence with the relevant LAL policies and procedures.
    • To read and be fully conversant with the staff handbook, relevant Child Protection issues and all pertinent CEA requirements prior to the start of the period of employment (documents supplied prior to start of employment).

                                          Person Specification:

                                          The letters in brackets denote how LAL will establish if you meet our criteria and how that will be determined. The letters have the following meaning: (A) = Application Form, (I) = Interview, (R) = Reference and (T) = Test. 

                                          E.g. understanding of children’s welfare will be determined by the information provided by the candidate on the application form (A) and through questions at Interview (I) 

                                          Essential

                                          Education, Training and Knowledge

                                          a) A good understanding of children’s welfare (A/I/R)

                                          b) Good knowledge of either sports and/or arts & crafts/performing arts (A/I)

                                          c) A strong command of English (A/I)

                                          d) Some knowledge of foreign cultures (A/I)  

                                          Relevant Work Experience

                                          a) Experience with and a responsible approach to working with young people (A/I/R)  

                                          Skills and abilities

                                          a) Dynamic ‘can do’ approach to work (A/I)

                                          b) Endless energy and enthusiasm (A/I)

                                          c) Ability to work under pressure and be adaptable (A/I)

                                          d) Ability to work on own initiative as well as part of a team (A/I) 

                                          Other Attributes

                                          a) Excellent communication skills (A/I)

                                          b) Satisfactory criminal background check or equivalent (A) 

                                          Desirable

                                          Education, Training and Knowledge

                                          a) High School Diploma, GED or equivalent (A)

                                          b) Good working knowledge of at least one foreign language (A)

                                          c) First Aid Certificate/Life Guard Certificate (A)

                                          d) Computer literate (A/I)

                                          e) Driving License (A)  

                                          Relevant Work Experience

                                          a) Experience in a Summer School environment (A/I)  

                                          Skills and Abilities

                                          a) Ability to speak and write in languages other than English (A/I) 

                                          In the event of a successful interview, the applicant will be offered the position and a reply in the first instance either by email or in writing will be required. 

                                          House Parents will be required to attend a First Aid Course (paid for by LAL) unless they can provide a valid First Aid Certificate. 

                                          A formal offer, confirming location, hours, dates and remuneration will be sent upon receipt of your email acceptance of the position. This will need to be signed and posted and/or scanned and emailed by return. 

                                          Any offer of work is subject to a face-to-face interview on arrival, a satisfactory background check or equivalent and favorable references (all references will ask specifically whether there is any reason why you should not be employed in situations where you will have responsibility for, or substantial access to, persons under 18). 

                                          An electronic version of the employee handbook, containing the general terms and conditions of employment, will be made available in advance, with acceptance of these terms to be signed at induction on your first day. 

                                          Employment Agreement is considered fulfilled upon completion of an appraisal and all requisite feedback forms.