Welfare Assistant

This role is to undertake the day-to-day tasks regarding all aspects relating to student services within the school with specific focus on assisting students to adapt and integrate into the school environment.

  • Salary: Competitive
  • Location: Paignton
  • Division: LAL Torbay
  • Contract length: Temporary
  • To support all areas of Student Services
  • Liaise with host families to find appropriate solutions to the students’ problems.
  • To inspect existing and new host families according to the British Council regulations where needed.
  • To support the recruitment of new host families.
  • Assist students understanding the cultural differences in the UK
  • Provide advice to host families on how to communicate with their students and help solve any problems they may have.
  • Liaise with International Group Leaders with regard to the welfare of the students in their charge.
  • Arrange any student moves and accompany them if necessary.
  • To meet and greet students on arrival and give them information on the what to expect from their stay.
  • To liaise with external individuals and organisations (such as airport representatives, accommodation providers, social services, emergency services, etc.) over all issues related to the welfare of students.
  • To arrange doctor/dentist/hospital/police appointments as required and accompany students as/when required.
  • Help students extend their stay, understand their invoices, maintain good attendance
  • Translate for students where required.
  • Provide cover for emergency line on a rota basis.
  • To provide adequate administration and record keeping relating to all aspects of student services
  • Follow all the disciplinary procedures for students when necessary.
  • Any other reasonable task that the line manager assigns

Must be an Arabic speaker.

Person Specification:



  • GCSE Maths and English pass or above or equivalent



  • General office administration experience
  • Experience of use full range of Microsoft Office Suite
  • Customer Service experience


Skills, Knowledge and Abilities

  • Fluent in Arabic
  • Ability to work on own initiative as well as part of a team
  • Excellent customer service skills
  • Well organised
  • Able to make rational decisions under pressure


Personal Attributes

  • Responsible and reliable
  • Calm under pressure
  • Friendly
  • Comfortable discussing sensitive issues





  • Customer Service qualifications
  • University degree in any discipline
  • First Aid certificate



  • Experience working in a similar position.


Skills, Knowledge and Abilities

  • Full driving license

How to apply

Please ensure that you meet the requirements in the Job Description and Person Specification before applying.
You can apply on-line using the link below, or download and complete an application form.


On-line application form

You can apply online by clicking the button below:
Apply Online

PDF application form

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Application Form (163kB)