The role of Welfare Manager is directly concerned with the welfare of overseas junior students as well as the training, management and support of all welfare staff. This requires the post-holder to take overall responsibility for the preparation and operation of all welfare provisions.
The Welfare Manager will be responsible, highly organised and conscientious in their approach to welfare issues and must adhere to LAL’s Child Safeguarding Policy and British Council requirements. The Welfare Manager will be responsible for the allocation of rooms to all students and staff. They will have successful experience of leading and motivating a team as well as effectively dealing with the First Aid and the pastoral needs of overseas junior students.
Summer Schools Centre Manager/Welfare and UK Summers Recruitment Manager
Hours of work/contract type:
Your normal hours of work are 48 per week over a six day week. You may be required to work additional hours when requested to meet the needs of the business. This position involves working on weekends and other unsocial hours.
Main Responsibilities and Tasks:
People Management Responsibilities
To manage the welfare team (Assistant Welfare Manager, House Parents, Leisure Coordinators and Activity Leaders) to ensure the smooth delivery of welfare provision at the Summer School, including:
- Training the welfare team in accordance with LAL policies and procedures; ensuing that all staff meet the standard expected of them.
- Working closely with any Assistant Welfare Managers, delegating tasks in order to ensure deadlines are met.
- Briefing welfare staff on all aspects of their responsibilities, including detailed briefings in advance of arrivals and departures, and supporting them throughout the course.
- Ensuring the welfare team have the information and equipment they need in order to perform their roles well, including important health and safety information regarding the residences.
- Managing the suitable allocation of staff to House Parent duty in liaison with other senior members of summer school staff.
- Monitoring welfare staff to ensure they are engaging with students and International Group Leaders to deliver welfare provision which meets LAL policies and procedures.
- Liaising with staff, students and International Group Leaders on the welfare provision, putting strategies in place to constantly improve the team’s delivery and find appropriate solutions to students’ problems.
- To deal with and be responsible for the individual welfare needs of every student in the summer school.
- To be responsible for carrying out damage checks to rooms and facilities before student arrivals, keeping detailed records of any damage found.
- To actively ensure that damage is kept to a minimum and all damages are investigated and followed up, including liaising with the on-site maintenance team.
- To be responsible for allocating students to accommodation houses and rooms, and arranging any student moves, after consultation with the Centre Manager.
- To maintain the Accident/Incident Logs regarding any problems or illnesses to students or staff.
- To work closely with Head Office to ensure the successful and safe running of the Homestay package (where applicable).
- To work with leisure management in arranging transport and staff supervision for students staying with homestay hosts to and from the school (where required).
- To be on call for any welfare issues and communicate any welfare issues to the Centre Manager.
- To liaise with other senior staff to ensure that any students that are absent from class or activities/excursions are located.
- To arrange doctor/dentist/hospital appointments and supervision as required.
- To assist students where necessary in being on time for meals, transport arrangements and all planned activities, including supervising students at meal times.
- To assist House Parents in ensuring students are in their accommodation in time for bed.
- To ensure, when not on duty, that the Assistant Welfare Manager and/or Centre Manager are apprised of all necessary information.
- To deputise for the Centre Manager as required.
- To hold the school’s emergency telephone as required.
- To carry out house parent duties to meet the business needs as and when required by Head Office.
- To be fully engaged with students and International Group Leaders in the rigours of summer school work, providing excellent customer service while delivering the LAL Summer School product.
- To consistently ensure the welfare of the students remains paramount.
- To live on-site, board and lodging provided as part of the salary package, from four days prior to the start of the course to attend induction training, until the end of the last contracted day.
- To carry out all tasks concerned with the setting up, administration and closing down of the course as advised by line management.
- To address any student, International Group Leader or host site representatives issues, complaints or suggestions by ensuring that the relevant LAL staff are made aware.
- To act in a friendly and professional manner with all of LAL’s agents, clients and staff and not to engage in any activity which may bring LAL or the designated host school into disrepute.
- To assist all students, International Group Leaders and LAL agents to derive the maximum benefit from the course.
- To follow all LAL policies and procedures, including but not limited to dress code, safeguarding, maintaining student discipline and avoiding loss and/or damage to LAL property or property belonging to the host school.
- To read and be fully conversant with all training materials relating to the role, and all pertinent British Council Accreditation requirements, prior to the start of the period of employment.
- To attend and lead all required meetings.
- To be flexible to carry out any other duties as may be reasonably assigned by the Summer School management team, either in centre or at Head Office, including covering House Parent duties when necessary.
- Educated to A level standard or equivalent
- Computer literate with emphasis on Microsoft Word, Outlook & Excel
- A good understanding of child welfare
- Very good level of spoken and written English (CEFR B2 minimum, e.g. FCE/IELTS 5-6.5)
- NVQ (National Vocational Qualification) or equivalent in a relevant discipline
- Educated to degree level
- First aid / lifeguarding qualification
- Driving license
- Experience in a summer school environment
- Experience working with young people
- Experience in a similar role
Skills, Knowledge and Abilities
- Meticulous and thorough approach to work
- Effective people management skills
- ‘Can do’ approach to work
- Strong time management skills
- Excellent communication skills and a team mentality
- Ability to work under pressure and be adaptable
- Knowledge of a foreign language
- Computer literate with experience using Microsoft Office365
- Knowledge of child safeguarding best practice
- Some knowledge of foreign cultures
- Responsible approach to working with juniors
- Interests in foreign and local cultures
- Satisfactory DBS disclosure or equivalent (police check)