To be responsible for and oversee the welfare of all students, both on and off-site of the designated summer school. To both lead and support all house parents in ensuring students receive ample care and supervision whilst maintaining discipline throughout the course. The role of Welfare Manager is one of high responsibility, directly concerned with the welfare of international junior students as well as the training, management and support of all welfare staff. This requires the post-holder to take overall responsibility for the preparation, installation, operation and finalisation of all welfare provisions outlined in the staff handbook and discussed by the Center Manager and/or Head of Young Learner Programs. The ideal Welfare Manager will be highly organised and conscientious in their approach to welfare issues. They will have successful experience of leading and motivating a team of House Parents as well as effectively dealing with the First Aid the pastoral need of overseas junior students.
- Salary: $620 per week
- Location: Boca Raton or New York
- Division: LAL USA
- Contract length: Summer Job
Deputy Center Manager / Center Manager
Hours of Work/Employment Agreement Type:
Your normal hours of work are 48 per week over a five and a half day week. You may be required to work additional hours when requested to meet the needs of the school. This position involves working weekends and other unsocial hours.
Responsibilities & Tasks
- To attend an expenses-paid induction period prior to the beginning of the employment agreement (date and location dependent on Summer School) and to have read and be fully conversant with the employee handbook, relevant Child Protection issues and all pertinent CEA requirements prior to the start of the period of employment (documents supplied prior to start of employment).
- To live on-site, board and lodging provided as part of the salary package, from six days prior to the start of the course until the last contracted day (which will include the day after students have left).
- To participate fully in all aspects of the induction period prior to the start of the course. This may include the unpacking, inventorying and setting up of all summer school offices.
- To participate fully in the closing down of the summer school the day after all students have left.
- To deal with and be responsible for the individual welfare needs of every student in the summer school.
- To brief House Parents of their responsibilities and then both lead and support them throughout the course.
- To be responsible for collecting and organizing all student Welfare Forms (all students should have a Welfare Form).
- To be responsible for distributing insurance cards to all students and communicating effectively with the insurance company.
- To advise students on coping and dealing with unfamiliar situations.
- To be on call for any welfare problems.
- To ensure proper discipline is maintained throughout the duration of the course.
- To communicate any welfare problems to the Center Manager.
- To liaise with House Parents to find appropriate solutions to students’ problems.
- To liaise with International Group Leaders with regard to the welfare of students in their care.
- To be responsible for allocating students to accommodation houses and rooms, and arranging any student moves, after consultation with Center Manager.
- To actively ensure that damage is kept to a minimum and all damages are investigated and followed up.
- To maintain the Accident/Incident Logs regarding any problems or illnesses to students or staff.
- To check or arrange for classrooms to be checked every morning there are lessons, for student absenteeism.
- To arrange doctor/dentist/hospital appointments as required and accompanying students accordingly or arranging the same.
- To actively promote the welfare of LAL Summer Schools’ clients, including agents, students, International Group Leaders at all times.
- To assist all International Group Leaders and LAL agents with regard to their students’ welfare.
- To actively discourage students from engaging in improper behaviour, including sexual liaisons, bullying, rowdiness or any other activity which could be of harm to other students or bring LAL or the host school into disrepute.
- To assist House Parents, where necessary, in ensuring students are in their accommodation in time for bed.
- To act in a seemly and professional manner with all of the school’s agents, clients and staff and not to engage in any activity which may bring LAL or the host school into disrepute.
- To dress in a manner commensurate with the roles demanded of the position; smart casual for the office, LAL uniform for activities/sports and excursions. Any uniform supplied by LAL is to be returned at the end of the course.
- To carry out any other duties as may be reasonably assigned by the Center Manager.
- To deal with all student, IGL and University representatives’ issues, complaints and suggestions in a positive and effective manner and in adherence with the relevant LAL policies and procedures.
The letters in brackets denote how LAL will establish if you meet our criteria and how that will be determined. The letters have the following meaning: (A) = Application Form, (I) = Interview, (R) = Reference and (T) = Test.
E.g. previous Summer School experience will be determined by the information provided by the candidate on the application form (A) and through questions at Interview (I)
Education, Training and Knowledge
- a) High School Diploma, GED or equivalent (A)
Relevant Work Experience
- a) Previous Summer School experience (A/I/R)
- b) Experience of working with young people (A/I/R)
- c) Computer literate with emphasis on Microsoft Word, Outlook & Excel (A/I/T)
Skills and Abilities
- a) Dynamic ‘can do’ approach to work (A/I)
- b) Excellent communication skills (A/I)
- c) Ability to both lead and support a team (A/I)
- d) A good understanding of children’s welfare (A/I)
- e) Responsible approach to working with juniors (A/I)
- f) Ability to work under pressure and be adaptable (A/I)
- a) Satisfactory criminal background check or equivalent (A) (A)
- b) Some knowledge of foreign cultures (A/I)
Education, Training and Knowledge
- a) First Aid certificate (A)
Relevant Work Experience
- a) Previous summer school experience in a similar role (A/I)
- b) Experience working in a similar position. (A/I)
Skills and abilities
- a) Good working knowledge of at least one foreign language (A/I)
- b) Driving licence
In the event of a successful interview, the applicant will be offered the position and a reply in the first instance either by email or in writing will be required.
A formal offer, confirming location, hours, dates and remuneration will be sent upon receipt of your email acceptance of the position. This will need to be signed and posted and/or scanned and emailed by return.
Any offer of work is subject to a face-to-face interview on arrival, a satisfactory background check or equivalent and favourable references (all references will ask specifically whether there is any reason why you should not be employed in situations where you will have responsibility for, or substantial access to, persons under 18).
An electronic version of the employee handbook, containing the general terms and conditions of employment, will be made available in advance, with acceptance of these terms to be signed at induction on your first day.
Employment Agreement is considered fulfilled upon completion of an appraisal and all requisite feedback forms.
How to apply
Please ensure that you meet the requirements in the Job Description and Person Specification before applying.
You can apply on-line using the link below, or download and complete an application form.
On-line application form
PDF application form
How to complete the PDF application form